UX issueshttps://gitlab.torproject.org/groups/tpo/ux/-/issues2019-11-29T16:45:31Zhttps://gitlab.torproject.org/tpo/ux/team/-/issues/62[EOY19] Giving Tuesday2019-11-29T16:45:31ZAntonelaantonela@torproject.org[EOY19] Giving TuesdayMake a campaign image for us with the giving tuesday logo for the blog.
We'll use it for the blog, and then I can rehash for social media.
Here are the GT logos: https://www.givingtuesday.org/logos
Here's what I did in previous years ...Make a campaign image for us with the giving tuesday logo for the blog.
We'll use it for the blog, and then I can rehash for social media.
Here are the GT logos: https://www.givingtuesday.org/logos
Here's what I did in previous years and I'll be doing something similar
for social media this year:
https://pbs.twimg.com/media/DtBqDYjVYAAz1UJ?format=jpg&name=small
https://twitter.com/torproject/status/935508836873654272Antonelaantonela@torproject.orgAntonelaantonela@torproject.orghttps://gitlab.torproject.org/tpo/ux/team/-/issues/63S30 - OONI2020-06-23T17:38:44ZAntonelaantonela@torproject.orgS30 - OONIhttps://github.com/orgs/ooni/projects/3https://github.com/orgs/ooni/projects/3Sponsor 30 - Objective 1https://gitlab.torproject.org/tpo/ux/team/-/issues/6432645 - Update URL bar onion indicators2020-03-31T13:18:42ZPili Guerra32645 - Update URL bar onion indicatorsAntonelaantonela@torproject.orgAntonelaantonela@torproject.orghttps://gitlab.torproject.org/tpo/ux/team/-/issues/6532572 - Expose Tor advanced settings in about:preferences#tor2021-04-21T13:36:17ZPili Guerra32572 - Expose Tor advanced settings in about:preferences#torhttps://gitlab.torproject.org/tpo/ux/team/-/issues/6632460 - download page has confusing flow, especially with donate banner2020-03-31T13:19:38ZPili Guerra32460 - download page has confusing flow, especially with donate bannerhttps://gitlab.torproject.org/tpo/ux/team/-/issues/6732325 - Allow Letterboxing opt-in/out2021-08-19T18:48:45ZPili Guerra32325 - Allow Letterboxing opt-in/outhttps://gitlab.torproject.org/tpo/ux/team/-/issues/6832324 - Introduce Letterboxing to users2021-08-19T18:48:43ZPili Guerra32324 - Introduce Letterboxing to usershttps://gitlab.torproject.org/tpo/ux/research/-/issues/9Research on information controls to extend our user personas to specific cens...2020-11-08T20:38:03ZGabagaba@torproject.orgResearch on information controls to extend our user personas to specific censored personasWork with OTF fellow and the anti-censorship team to gather interviews and information on specific censored personas.Work with OTF fellow and the anti-censorship team to gather interviews and information on specific censored personas.Sponsor 30 - Objective 3.1Antonelaantonela@torproject.orgAntonelaantonela@torproject.orghttps://gitlab.torproject.org/tpo/ux/research/-/issues/1Tor Browser Download Page - Usability Testing Plan2023-06-02T19:40:08ZPili GuerraTor Browser Download Page - Usability Testing Plan## Purpose of test and research questions
We want to find out how people find and download Tor Browser on their device. Specifically:
*When searching for Tor Browser:*
- Are users able to find the Tor Browser download page?
- Are us...## Purpose of test and research questions
We want to find out how people find and download Tor Browser on their device. Specifically:
*When searching for Tor Browser:*
- Are users able to find the Tor Browser download page?
- Are users able to find the Tor Browser download page in a censored context?
- If not, are they able to find alternative download methods in a censored context?
*Once users have found the Tor Browser download page:*
- Are they able to download Tor Browser for their device?
- What do users on PCs do?
- Do users understand how to download the correct file for their device?
- What do users on Android phones do?
- What do users on iPhones do?
*Once users have downloaded Tor Browser:*
- Are they able to verify their Tor Browser download to ensure that their download has not been tampered with?
- Are they able to install Tor Browser successfully?
## Participants
5 people
### Recruitment criteria
- Never downloaded and installed Tor Browser on their current device
- Don't need to be highly technical
- Must be internet users
- Must be a mixture of genders and ages
### Recruitment strategy
- Internet Freedom Conferences
- Human Rights conferences
- Twitter
- Through existing partners
- Guerrilla style
## Protocol
### Method
Tests will ideally be co-located with a moderator and a note taker
### Test environment, equipment and logistics
- Can use the lektor staging instance or the current live website depending on whether we want to test the current page or the first iteration
- Moderator's laptop
- Mouse
- Screen will be recorded e.g using Quicktime or [OBS Studio](https://obsproject.com/)
- Audio will optionally be recorded if the participant consents
- We will need a table and chairs for the participant, moderator and note taker
- Printed card with the task
## Task
### Description
The task in this case is for the participant to find, download and install the latest Tor Browser version on their device.
### Scenario
>Facebook has just been blocked in your country.
>You have heard you can use Tor Browser to access Facebook from your country.
>Find and install Tor Browser on your device.
### Success criteria
1. User can find the official Tor Browser download page on the torproject.org website
2. User is able to download Tor Browser for their device
3. User is able to install Tor Browser on their device
## Session Outline and timing
### Introductory Interview
1. Introduction to the session (5\')
2. Introductory interview (10\')
* Tell us a bit about yourself
* What browsers do you use to browse the internet?
* If multiple, follow up question: When would you use one browser versus another?
* When you need to search for sensitive content, how do you do this?
* Have you heard about Tor?
* If so, follow up question: How? Where?
* Do you know what Tor is used for?
3. Tasks (25\')
* _Moderator hands printed task to participant_
4. Post-test debriefing (5\')
* _Closing Interview TBD_
## Data to be collected and findings
- Screen + audio recording
- Notes on what happened
- Any questions from subject
- Pain points
- Positive experiences
- Task success rate
- Found Tor Browser download page
- Downloaded Tor Browser on their device
- Installed Tor Browser on their device
## Required documentation
- Demographics questionnaire
- Script
- TaskNahNahhttps://gitlab.torproject.org/tpo/ux/research/-/issues/2Make .md user research docs2021-10-13T19:17:10ZAntonelaantonela@torproject.orgMake .md user research docs@emmapeel suggested having user research documents in Lektor so they can reach l10n. We will need a printable .md format, to make it easy for offline groups to run activities with them.
- https://lektor-staging.torproject.org/community/...@emmapeel suggested having user research documents in Lektor so they can reach l10n. We will need a printable .md format, to make it easy for offline groups to run activities with them.
- https://lektor-staging.torproject.org/community/translations/es/user-research/open/
- https://gitlab.torproject.org/torproject/ux/research/blob/master/scripts%20and%20activities/2019/4._Tor_Browser_Desktop_-_download__launch__browse.pdfhttps://gitlab.torproject.org/tpo/ux/research/-/issues/3Onion Services - User Research Plan2021-10-13T19:20:36ZNahOnion Services - User Research Plan**REF:**
* pad.riseup.net/p/onion-services-otf
* pad.riseup.net/p/onion-services-1920-otf
* “Detection and Analysis of Tor Onion Services” - nymity.ch/onion-services
* Demographics > https://gitlab.torproject.org/tpo/ux/research/-/issu...**REF:**
* pad.riseup.net/p/onion-services-otf
* pad.riseup.net/p/onion-services-1920-otf
* “Detection and Analysis of Tor Onion Services” - nymity.ch/onion-services
* Demographics > https://gitlab.torproject.org/tpo/ux/research/-/issues/6
# Onion Services and its users
This is a pilot research to understand how the changes on onion services can impact the user experience when browsing through Tor. The main goals are as following:
* Understand if the users know what are the onion services
* If users understand how onion services protect their identity and privacy
* If users knows what’s the difference between https and onion services
* What are users pain points when using onion services
**Audience:** regular Tor users
**Participants:** 5
**Recruitment:**
* User should have Tor browser installed and running
* Be familiarized with Tor browser experience
**Methodology:**
As a pilot research, we will run online forms with data analysis.
**Activity**
Scenario: access your a given-URL news website, browse it, then access the same website onion service.
**Success criteria:**
* User can access onion services without or after a little research to find the onion link.
**Attachment**
* Demographics questionnaire
* Limesurvey template
## Attachment 2 – Limesurvey template
### Screening
FIRST PAGE
0. How do you want to be called?
1. Your e-mail. This is how we are going to contact you, if you're selected to participate in this research.
SECOND PAGE
0. How often do you use Tor Browser?
* daily
* weekly
* just in specific situations
* I never used it before
1. Have you heard about onion services before?
2. Do you know the difference between https and onion services?
* [yes]
* [no]
::: prompt if yes::: What are the differences between https and onion services?
3. Do you know which security protections onion services have? (multiple choice)
* protects my identity (anonymity)
* encrypts my connection (privacy)
* access blocked content (access)
* other (please, specify _________)
4. How often do you visit an onion service?
**FINAL MESSAGE:**
Thank you so much for contributing with our research! If you're selected to participate, we will be in touch directly via e-maill to discuss details and set your appointment time.
### Discovery
**Scenario:** you wanna post on Facebook about a demonstration going on in your city, but Facebook is blocked. You heard that Facebook has an onion service, find and access it.
1. How hard is it to find the onion service you wanted to access?
* very hard, had to navigate through many pages on my search engine
::: prompt ::: how did you search for it (specify your search engine and question asked) _________
* as usual, searched it and found it after some searches
::: prompt ::: how did you search for it (specify your search engine and question asked) _________
* easy, found it in my first search.
::: prompt ::: how did you search for it (specify your search engine and question asked) _________
2. If you want to access it again, how would you do it?
* search again
* write it down
* save it somewhere
### Discovery 2
**Scenario 2:** You want to access a digital security guide from Privacy International, but you just discovered it is blocked in your country. You open Tor Browser to access it, type privacyinternational.org on your Tor Browser.
1. What happened? (free form answer)
2. How would you know this is the website you wanted to access? (I have a feeling if I’m redirected somewhere it might be a MIM attack)
3. If you want to access it again, how would you do it?
* search again
* write it down
* save it somewhere
### Discovery 3 and Good Bye
*Thank you message*
1. If you want, please give additional comments about your experience using Tor Browser. (free form)https://gitlab.torproject.org/tpo/ux/research/-/issues/4Get Bridges - HK - User Research Plan2021-12-10T18:25:02ZAntonelaantonela@torproject.orgGet Bridges - HK - User Research Plan## Goals
This is pilot research to understand how users under controlled networks connect to the Tor network using bridges and how it impacts the user experience when browsing using Tor Browser. The main goals are as following:
Unde...## Goals
This is pilot research to understand how users under controlled networks connect to the Tor network using bridges and how it impacts the user experience when browsing using Tor Browser. The main goals are as following:
Understand pain-points during the current flow
Learn about possible opportunities to educate users in context
## Audience
Regular Tor users, new users, advanced users
## Recruitment
- [X] HK Group July 2020
- [x] HK Interviews September 2020
## Methodology
- **HK Group July 2020:** We sent a structured activity to the user group members. They delivered back, and we will discuss the findings after the collect feedback round.
- **HK Interviews Septiembre 2020:** We will have a full day of moderated 1:2 user interviews. We will use our BBB room. We'll ask for consent for recording screens.
## Attachments
- **1. Demographics questionnaire**
https://gitlab.torproject.org/tpo/ux/research/-/blob/master/scripts%20and%20activities/2020/user_demographics-en.md
- **2. Activity**
https://gitlab.torproject.org/tpo/ux/research/-/blob/master/scripts%20and%20activities/2020/discovery-bridges.md
- **3. Checklist for participants - Users**
https://gitlab.torproject.org/tpo/ux/research/-/blob/master/scripts%20and%20activities/2020/checklist-participants-users.md
- **4. Checklist for participants - Facilitators**
https://gitlab.torproject.org/tpo/ux/research/-/blob/master/scripts%20and%20activities/2020/checklist-participants-Facilitators.md
## Previous Research
- https://github.com/lindanlee/PETS2017-paper
- https://trac.torproject.org/projects/tor/ticket/31279
- https://trac.torproject.org/projects/tor/ticket/31870
## Participants
[UR_4_-_Participants.pdf](/uploads/de5ae17c39c3603aa15c20711e71a116/UR_4_-_Participants.pdf)
## Report
https://gitlab.torproject.org/tpo/ux/research/uploads/d1b73fb2a223e61e64e139b1eca609ae/user-research-4-report.pdf
## NC
https://nc.torproject.net/s/3kYXT8XsZ6LaeW8Sponsor 30 - Objective 2.2Antonelaantonela@torproject.orgAntonelaantonela@torproject.orghttps://gitlab.torproject.org/tpo/ux/research/-/issues/5Create READ.ME files for all research repo2021-02-08T12:48:33ZNahCreate READ.ME files for all research repoGoal: improve Research documentation.
Action:
- [x] Create template
- [x] Add template to all directoriesGoal: improve Research documentation.
Action:
- [x] Create template
- [x] Add template to all directoriesNahNah2020-04-13https://gitlab.torproject.org/tpo/ux/research/-/issues/6Onion Services Demographics2021-01-13T16:42:40ZNahOnion Services Demographics### How often do you use Tor Browser?
* Daily
* Weekly
* Just in specific situations
### Do you use any other Tor related products?
* Yes
* No
...### How often do you use Tor Browser?
* Daily
* Weekly
* Just in specific situations
### Do you use any other Tor related products?
* Yes
* No
### [IF YES] Can you select some of them?
* Tor Browser Desktop
* Tor Browser Android
* Onion Browser
* Orbot/Orfox
* Onion Service
* OnionShare
* Other:
### When it comes to how you use technology services, would you describe yourself mostly as...
* Day-to-day technology user / Final end user
* Someone that has a good understanding of tools and how things works
* Technologist expert
* Other:
### How much do you believe you need protection for your privacy and security online?
*(Consider 1 as "I don't think I need it", and 5 "I really need protection...")*
* 1
* 2
* 3
* 4
* 5
### How old are you?
* < 20
* between 20 - 40
* 40 >
* I prefer not to disclose
### I define my gender as...
* Female
* Male
* Other
* I prefer not to discloseAntonelaantonela@torproject.orgAntonelaantonela@torproject.orghttps://gitlab.torproject.org/tpo/ux/team/-/issues/69S27 usability case study for onions2020-11-26T18:38:26ZAntonelaantonela@torproject.orgS27 usability case study for onionshttps://docs.google.com/document/d/1xm7CS3Wso3-sqskbNmwyXlcSE7r7hvgfPEu_U1f0ACM/edithttps://docs.google.com/document/d/1xm7CS3Wso3-sqskbNmwyXlcSE7r7hvgfPEu_U1f0ACM/editAntonelaantonela@torproject.orgAntonelaantonela@torproject.orghttps://gitlab.torproject.org/tpo/ux/team/-/issues/70ux/design workflow review2022-06-22T02:15:03ZAntonelaantonela@torproject.orgux/design workflow reviewhttps://gitlab.torproject.org/torproject/ux/design
https://gitlab.torproject.org/torproject/ux/design/commit/ebebb5d7619aea449fed8ca744690d1e28f7c058#note_287751https://gitlab.torproject.org/torproject/ux/design
https://gitlab.torproject.org/torproject/ux/design/commit/ebebb5d7619aea449fed8ca744690d1e28f7c058#note_287751https://gitlab.torproject.org/tpo/ux/research/-/issues/8Run card sorting study (or similar) on support-dot menu2024-03-26T23:12:18ZAntonelaantonela@torproject.orgRun card sorting study (or similar) on support-dot menuThis is user research to understand what is the most relevant content users are looking for during `critical flows` and what is their expected way to reorganize the vertical menu navigation in `support.torproject.org`:
- Understand what...This is user research to understand what is the most relevant content users are looking for during `critical flows` and what is their expected way to reorganize the vertical menu navigation in `support.torproject.org`:
- Understand what is the most helpful content during critical flows
- Understand which content architecture matches with users' expectations
**Estimate**: Medium × Moderate = 3–4.5 d
### Preparation material
- Cards:
- PDF for printing: [cards.pdf](/uploads/970a963bb6917c7e40b4a51328415ad3/cards.pdf)
- Selection of topics: [support-topics.ods](/uploads/77c319a15ff1df1ebf0d1cf635aa5332/support-topics.ods)
- Instructions for partners:
* PDF for distribution: [card_sorting_instructions.pdf](/uploads/8e4c363c6aa318255ee9d0be6ff1e556/card_sorting_instructions.pdf)
* Markdown source: [card_sorting_instructions.md](/uploads/8063343afe21af1c371c443f855a458b/card_sorting_instructions.md)
- Reporting forms:
* For participants: https://survey.torproject.org/index.php/168241
* For partners: https://survey.torproject.org/index.php/246571
### References
- https://gitlab.torproject.org/torproject/web/support/-/issues/99
- https://www.nngroup.com/articles/card-sorting-definition/
- https://www.usability.gov/how-to-and-tools/methods/card-sorting.html
- https://maze.co/guides/card-sorting/
- https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed/card-sorting
- https://www.ipcinfo.org/fileadmin/user_upload/drm_matrix/docs/CardSorting-for-printing.pdf
### Tasks
- [x] Research which methodology to use to do card sorting with partners as part of tpo/ux/research#128
- [x] Propose a list of 30-50 items
- [ ] Have someone from Community review the list (@raya)
- [x] Discuss incentives for participants
- [x] Prepare a first set of cards in English
- [x] Add card numbers
- [x] Prepare consent and demographics questionnaire
- [x] Prepare instructions and reporting templates for partners
- [x] Do a quick pilot roundsajolidasajolidahttps://gitlab.torproject.org/tpo/ux/research/-/issues/11Tor Browser Usage - User Research Plan2021-04-30T16:19:10ZAntonelaantonela@torproject.orgTor Browser Usage - User Research Plan**REF:**
* https://lists.torproject.org/pipermail/ux/2019-August/000455.html
* https://gitlab.torproject.org/tpo/ux/research/-/issues/7
This is user research to quantitative measure Tor Browser user's demographics, pain-points, and requ...**REF:**
* https://lists.torproject.org/pipermail/ux/2019-August/000455.html
* https://gitlab.torproject.org/tpo/ux/research/-/issues/7
This is user research to quantitative measure Tor Browser user's demographics, pain-points, and requested features. The main goals are as following:
* get to know our users
* diversity
* frequency of use
* what do people need
* what they use our product for
* what are their main pain-points when using TB
**Audience:** Tor Browser users
**Duration:** Q42020 - Q12021
**Recruitment:** We want to survey all Tor Browser users who opt-in by clicking on our survey link in `about:tor`.
**Methodology:**
As pilot research, we ran a printed survey during our Stockholm meeting. Details about [the questions and results](https://lists.torproject.org/pipermail/ux/2019-August/000455.html) were shared in our mailing list.
For this user research, we want to recruit users from `about:tor` in Tor Browser.
**Survey Script**
[Available here](https://gitlab.torproject.org/tpo/ux/research/-/blob/master/scripts%20and%20activities/2020/browser-usage.md).Sponsor 9 - Phase 5 - Usability and Community Intervention on Support for Democracy and Human Rightsdonutsdonuts2021-02-26https://gitlab.torproject.org/tpo/ux/research/-/issues/12Update User Research Plan template2021-04-07T20:56:00ZAntonelaantonela@torproject.orgUpdate User Research Plan templateWe have a Usability Testing Plan template, but it is just focused on usability testing kind of research. We need an issue templating that contemplates other methodologies. This issue aims to track that update.We have a Usability Testing Plan template, but it is just focused on usability testing kind of research. We need an issue templating that contemplates other methodologies. This issue aims to track that update.NahNahhttps://gitlab.torproject.org/tpo/ux/research/-/issues/13Update community.tpo/user-research2021-03-17T14:07:37ZAntonelaantonela@torproject.orgUpdate community.tpo/user-research- [x] Update 2019/2020 reports
- [x] Update current reporting
- [x] Include OTF ICFP Report- [x] Update 2019/2020 reports
- [x] Update current reporting
- [x] Include OTF ICFP ReportNahNah