Please make it clearer that help desk is not a bridge autoresponder
Hi!
The current “Bridge Relay Help” screen puts a terrible load on the support as it is. There is currently no layering and it confuses users.
We see many messages with a body of “get bridges” sent to the help desk instead of BridgeDB.
Would it be possible to better frame the three options? An idea could be:
If you are unable to connect to the Tor network, […] Here are three way you can learn
bridge addresses:
1. Through the web
------------------
Use a web browser to visit […]
2. Through the email autoresponder
----------------------------------
Send a mail to bridges@bridges.torproject.org […]
3. Through the help desk
------------------------
Politely ask bridges by mailing help@rt.torproject.org. Please be nice, this will
take human efforts here.Or something like that…