Please make it clearer that help desk is not a bridge autoresponder
Hi!
The current “Bridge Relay Help” screen puts a terrible load on the support as it is. There is currently no layering and it confuses users.
We see many messages with a body of “get bridges” sent to the help desk instead of BridgeDB.
Would it be possible to better frame the three options? An idea could be:
If you are unable to connect to the Tor network, […] Here are three way you can learn
bridge addresses:
1. Through the web
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Use a web browser to visit […]
2. Through the email autoresponder
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Send a mail to bridges@bridges.torproject.org […]
3. Through the help desk
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Politely ask bridges by mailing help@rt.torproject.org. Please be nice, this will
take human efforts here.Or something like that…
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