Improve how support statistics are reported
Interest has been expressed in making support more transparent. Publicizing how many of each type of support request the support team gets every month would help improve this. Currently lunar includes RT ticket frequency but then everyone agreed that using this is not ideal since it is hard to use an article with each ticket.
I created the frontend for a tool (see attached) that all support assistants can use at the same time, it will make use of the django app database and user accounts that webchat already uses.