Users with no network obstacles are emailing us instead of clicking connect
In https://trac.torproject.org/projects/tor/ticket/10610 the initial dialog window for tor-launcher got reworded to make it clearer that most users should just click 'Connect'.
Clarifying the text was not enough, apparently, because users continue to encounter the initial dialog window, and get confused whether they should 'Configure' or 'Connect'.
Many users are not accustomed to being faced with a decision to make upon starting their browser. However, autoconnecting is not a good solution, as connecting to Tor directly in some regions could put users in real jeopardy.
I suspect that some users do not fully read or fully process the descriptions of these two paths before they contact the help desk.
I think the initial tor-launcher dialog should provide visual cues that direct most users to the 'connect' path and high-risk users to the 'configure' path.
To give some examples of more intuitive designs, changing the size or color of the buttons could be effective. Using a widget besides a button to enter the 'configure' path might also be an improvement.