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Tor Browser Error Message 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) on "New Identity" on Windows

Dear helpdesk,

since approx. 2 weeks, my torbrowser gives the following error message (also see attachment),

"Torbutton: Unexpected error on new identity: [Exception ... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nslPrefService.savePrefFile}" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: !chrome://torbutton/content/torbutton.js :: torbutton_do_new_identity :: line 1202" data: no]"

when I click "New Identity". After restarting, the Browser is then completely reset every time. Seems to be a problem of writing to harddisk (occured never before). I checked my write permissions for the whole tor folder, seems o.k. to me. Any idea what else might cause this behaviour?

thank you very much in advance,

Lara

Trac:
Username: Lara Sond

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