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GitLab is used only for code review, issue tracking and project management. Canonical locations for source code are still https://gitweb.torproject.org/ https://git.torproject.org/ and git-rw.torproject.org.

  • Legacy
  • TracTrac
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  • #24709

Closed (moved)
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Opened Dec 22, 2017 by Trac@tracbot

Tor Browser Error Message 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) on "New Identity" on Windows

Dear helpdesk,

since approx. 2 weeks, my torbrowser gives the following error message (also see attachment),

"Torbutton: Unexpected error on new identity: [Exception ... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nslPrefService.savePrefFile}" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: !chrome://torbutton/content/torbutton.js :: torbutton_do_new_identity :: line 1202" data: no]"

when I click "New Identity". After restarting, the Browser is then completely reset every time. Seems to be a problem of writing to harddisk (occured never before). I checked my write permissions for the whole tor folder, seems o.k. to me. Any idea what else might cause this behaviour?

thank you very much in advance,

Lara

Trac:
Username: Lara Sond

To upload designs, you'll need to enable LFS and have an admin enable hashed storage. More information
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Reference: legacy/trac#24709