Usability Research: Onions Mombasa, Kenya
Methodology: See attachments Test: https://docs.google.com/document/d/1XYak7nQlqLFc1WhN3XoEr3Y_sP-J0DXciXoxvy-HNIk/edit?usp=drive_web&ouid=117758402685298679479 Where: Tor Training at Swahili pot, Mombasa, Kenya Participants: Six (6) Results 1.Summary of demographics 2.What users said 3.Conclusion
1. The group consisted of 2 male users and 4 female users aged 20-50 Most users are day to day tech users who have not used Tor or Tor products before
Q0 Can you recognize the padlock? What do you think it means?
Most users can recognize the padlock and said it means that the connection is secure Quote: 'Yes, it means my data is encrypted. Its safe to browse'
Q1 What do you think the onion represents?
Most of the users relate the onion with Tor network
Q2 Do you think these icons are different?
Most users say the icons are different. To them, the 2nd one is more secure
Q3 What do you think this icon means?
Most of the users said there was a problem with the connection but did not give clear reasons why
Q4 What do you think this icon means? Generally for this icon, the users claimed there was some sort of blockage that would not allow the user to access information Quotes: ‘You have been blocked’ ‘Tor usage is prohibited’
Q5 Order these icons from more secure to less secure
The most common order proposed was: 3….1….2
3. The user group is unique because of their limited knowledge and usage of Tor and Tor products, However, their responses shed light on the implications of using icons with a similar shape and color scheme. We found that most users cannot correctly identify what each icon means; why and how they are different other than by color. However, in general, they were able to comment on the different levels of security.
This group represents a sample of the community who could benefit greatly from using Tor but are limited by the knowledge of its tools/products. A communications strategy aimed at this sort of community could deliver create more usage