Usability Research: Circuit Display: Nairobi (group 2)
Methodology:See attached Test: https://docs.google.com/document/d/1DujPnFOhuHa-qDmLG3Bo0s21jpOkVkHOOoVS884Ys54/edit Where: Tor Training at Nairobi Garage, Nairobi Date: 4th September, 2018 Participants: Seven (7)
Results 1.Summary of demographics 2.What users said 3.Conclusion 4.Recommendations
1. The group consisted of 7 female users aged 20-50 Most users are day to day tech users who have not used Tor or Tor products before
Q1 Can you tell me what “Guard” means?
-Most of the users said that “guard” is a form of protection for one’s communications Quote ‘protecting something’
Q2 Can you identify which is your Guard?
Most users said Germany was their guard
=Do you know what a circuit means? Most of the user’s describe a circuit as a way/ movement that one takes as they connect to websites using the Tor network =Did you need a new circuit before? Why? The majority have never needed a circuit because they have not used Tor before although they say (confidently) that they can ask for a new circuit =Can you ask for a New Circuit now? Most users replied ‘yes” ==Do you know what it means? Most replied yes Quote: 'Yes i know what a circuit means. A cycle, the process that something follows. I can try to ask for a new circuit. It’s like asking for a new protection' ** Q4** Where can you find information about Guards? Most users said that they would find this information on the Tor project website. However, some users had other suggestions... Quote: 'Where it is written ‘guard’. I click on it'
Q5 Can you identify if you are connected by a bridge? Most of the users responded “yes” but with a lot of hesitation
3. This group is composed of all female day to day tech users. Except for 1 user, all had never used Tor and so their perception of what the terminologies mean should be considered. Words like 'circuit' have a different meaning in the English language and users struggled to make sense of what it meant in this content
** 4.** If it is possible, more time should allocated for UX testing in future training