design help documents for the help service and provide support for new users
As part of the new email service, we might get more people unfamiliar with the LDAP infrastructure on board. The TPA team will need help onboarding those people.
Furthermore, this is a new configuration for many people, and we might need to design documents like "How do i connect to the Tor SMTP server with Thunderbird" or "Gmail" and so on.
I'm not sure if I'm filing this in the right place but anyways: the point is, we'll need help with training and documentation if we want this ship to sail. :)