... | @@ -2,9 +2,9 @@ |
... | @@ -2,9 +2,9 @@ |
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= Redesigning the Tor Metrics Page =
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= Redesigning the Tor Metrics Page =
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We made [https://metrics.torproject.org/ Tor metrics page] easier to use and more useful more people. You can find background about the page and its common use cases [https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Background here].
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We made [Tor metrics page](https://metrics.torproject.org/) easier to use and more useful more people. You can find background about the page and its common use cases [here](https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Background).
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We [https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#UsabilityInspections inspected] the website, [https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Brainstorming brainstormed] design changes, drafted [https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Wireframes wireframes], built a [http://metrics.cc-ltd.net/ prototype], and will push changes to the [https://metrics.torproject.org/ Tor metrics page] soon.
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We [inspected](https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#UsabilityInspections) the website, [brainstormed](https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Brainstorming) design changes, drafted [wireframes](https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Wireframes), built a [prototype](http://metrics.cc-ltd.net/), and will push changes to the [Tor metrics page](https://metrics.torproject.org/) soon.
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People:
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People:
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* Linda, UX Team
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* Linda, UX Team
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... | @@ -18,56 +18,56 @@ Timeline: |
... | @@ -18,56 +18,56 @@ Timeline: |
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* Nov 2016: usability analysis, brainstorming, wireframing, setting things up for the web designer
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* Nov 2016: usability analysis, brainstorming, wireframing, setting things up for the web designer
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* Dec 2016: prototyping and iterating the website until we're happy with it
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* Dec 2016: prototyping and iterating the website until we're happy with it
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Goals for [https://trac.torproject.org/projects/tor/wiki/org/sponsors/SponsorX Sponsor X]:
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Goals for [Sponsor X](https://trac.torproject.org/projects/tor/wiki/org/sponsors/SponsorX):
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* Conduct a usability analysis of the current Tor Metrics website to identify the most pressing usability issues ([https://trac.torproject.org/projects/tor/wiki/org/sponsors/SponsorX deliverable 6.1])
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* Conduct a usability analysis of the current Tor Metrics website to identify the most pressing usability issues ([deliverable 6.1](https://trac.torproject.org/projects/tor/wiki/org/sponsors/SponsorX))
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* Improve usability of the most pressing issues identified in the earlier usability analysis as long as they are within scope to make it easier for users to find, compare, and interpret Tor usage and performance metrics ([https://trac.torproject.org/projects/tor/wiki/org/sponsors/SponsorX deliverable 6.2])
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* Improve usability of the most pressing issues identified in the earlier usability analysis as long as they are within scope to make it easier for users to find, compare, and interpret Tor usage and performance metrics ([deliverable 6.2](https://trac.torproject.org/projects/tor/wiki/org/sponsors/SponsorX))
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The scope of the project was to make design changes. We would like to add any new metrics or new data manipulation features, but reserve that for future work.
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The scope of the project was to make design changes. We would like to add any new metrics or new data manipulation features, but reserve that for future work.
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----
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----
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= Pain points =
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# Pain points
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=== Lots of text ===
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### Lots of text
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Currently, the metrics site is a single page with a list of all of the metrics that Tor metrics collect. Users need to read through each metric to locate what you want to find.
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Currently, the metrics site is a single page with a list of all of the metrics that Tor metrics collect. Users need to read through each metric to locate what you want to find.
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[[Image(current-metrics-page.png, 350px)]]
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![current-metrics-page.png, 350px](current-metrics-page.png)
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There are options to filter and sort them in the lefthand side, but this requires that the user read all of those options, choose, update, and re-read an updated list.
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There are options to filter and sort them in the lefthand side, but this requires that the user read all of those options, choose, update, and re-read an updated list.
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=== Bad navigation ===
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### Bad navigation
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Having to go back and forth to click on different links to see different metrics is annoying.
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Having to go back and forth to click on different links to see different metrics is annoying.
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Once you click on a particular metric, you are redirected to its graph page.
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Once you click on a particular metric, you are redirected to its graph page.
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[[Image(current-graphs-subpage.png, 350px)]]
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![current-graphs-subpage.png, 350px](current-graphs-subpage.png)
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To go to another metric, you would need to hit the back button, go back, read the whole list of all the metrics (lots of text, again..), find your other metric, and click on that.
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To go to another metric, you would need to hit the back button, go back, read the whole list of all the metrics (lots of text, again..), find your other metric, and click on that.
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=== Single graph page ===
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### Single graph page
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Currently, there is only one metric is displayed at a time. To compare them, users open up two tabs.
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Currently, there is only one metric is displayed at a time. To compare them, users open up two tabs.
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[[Image(metric1.png, 200px)]] [[Image(metric2.png, 200px)]]
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![metric1.png, 200px](metric1.png) ![metric2.png, 200px](metric2.png)
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But each subpage often had different-length descriptions at the top, so it is annoying to switch back and forth to compare the two.
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But each subpage often had different-length descriptions at the top, so it is annoying to switch back and forth to compare the two.
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----
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----
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= Solutions =
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# Solutions
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Screenshots are from the prototype, which can be found [http://metrics.cc-ltd.net/ here].
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Screenshots are from the prototype, which can be found [here](http://metrics.cc-ltd.net/).
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=== Simplified navigation ===
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=== Simplified navigation ===
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[[Image(menu.png, 500px)]]
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![menu.png, 500px](menu.png)
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Users now choose from a simple menu about the specific topic that they are curious about.
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Users now choose from a simple menu about the specific topic that they are curious about.
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No long list of metrics to read and no settings for filtering, selecting, and displaying metrics.
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No long list of metrics to read and no settings for filtering, selecting, and displaying metrics.
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[[Image(p-data.png, 500px)]]
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![p-data.png, 500px](p-data.png)
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Users see related metrics in the tabs above the graph. To see metrics on a different topic, they select from the menu again.
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Users see related metrics in the tabs above the graph. To see metrics on a different topic, they select from the menu again.
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... | @@ -83,7 +83,7 @@ Screenshots are from the prototype, which can be found [http://metrics.cc-ltd.ne |
... | @@ -83,7 +83,7 @@ Screenshots are from the prototype, which can be found [http://metrics.cc-ltd.ne |
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=== New subpages ===
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=== New subpages ===
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We added subpages to the metrics page based on [https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#UsabilityInspections usability inspections] and [https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Brainstorming brainstorming].
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We added subpages to the metrics page based on [usability inspections](https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#UsabilityInspections) and [brainstorming](https://trac.torproject.org/projects/tor/wiki/doc/UX/MetricsRedesign#Brainstorming).
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* Home: A home page that greets users and explains subpages.
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* Home: A home page that greets users and explains subpages.
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* About: Metrics team methodology, philosophy, contact, faq, and glossary.
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* About: Metrics team methodology, philosophy, contact, faq, and glossary.
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... | @@ -95,31 +95,31 @@ Screenshots are from the prototype, which can be found [http://metrics.cc-ltd.ne |
... | @@ -95,31 +95,31 @@ Screenshots are from the prototype, which can be found [http://metrics.cc-ltd.ne |
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We attached some screenshots of some of the pages that did not exist before:
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We attached some screenshots of some of the pages that did not exist before:
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[[Image(p-home.png, 500px)]]
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![p-home.png, 500px](p-home.png)
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'' the home page! We haven't decided what to put here exactly.''
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_ the home page! We haven't decided what to put here exactly._
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[[Image(p-news-cropped.png, 500px)]]
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![p-news-cropped.png, 500px](p-news-cropped.png)
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'' the news page, that explains real life events that were measured.''
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_ the news page, that explains real life events that were measured._
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[[Image(p-research.png, 500px)]]
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![p-research.png, 500px](p-research.png)
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'' the research page, with its recommendations.''
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_ the research page, with its recommendations._
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We hope that this informs users of what's going on, provides transparency into the metrics, and encourages use of these metrics for research.
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We hope that this informs users of what's going on, provides transparency into the metrics, and encourages use of these metrics for research.
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=== UI makeover ===
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### UI makeover
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We followed standard UX practices, to build a responsive, less text-heavy, visual website that looked modern.
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We followed standard UX practices, to build a responsive, less text-heavy, visual website that looked modern.
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The prototype was styled with respect to this [https://trac.torproject.org/projects/tor/wiki/org/teams/UxTeam/StyleGuidelines style guide].
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The prototype was styled with respect to this [style guide](https://trac.torproject.org/projects/tor/wiki/org/teams/UxTeam/StyleGuidelines).
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----
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----
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= Appendix =
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= Appendix =
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=== Background ===
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### Background
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Tor metrics collects information about Tor in a safe manner and displays the results.
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Tor metrics collects information about Tor in a safe manner and displays the results.
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... | @@ -129,17 +129,17 @@ Later, the metrics page had a start page with a side bar that allowed users to s |
... | @@ -129,17 +129,17 @@ Later, the metrics page had a start page with a side bar that allowed users to s |
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A dump of past iterations of the metrics page that show its evolution:
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A dump of past iterations of the metrics page that show its evolution:
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* [https://people.torproject.org/~karsten/volatile/metrics-sitemap.pdf January 2016]
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* [January 2016](https://people.torproject.org/~karsten/volatile/metrics-sitemap.pdf)
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* [https://people.torproject.org/~karsten/volatile/metrics-thumbnails/ March 2015]
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* [March 2015](https://people.torproject.org/~karsten/volatile/metrics-thumbnails/)
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* [https://people.torproject.org/~karsten/volatile/metrics-2.0.1/ October 2014]
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* [October 2014](https://people.torproject.org/~karsten/volatile/metrics-2.0.1/)
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* [https://people.torproject.org/~karsten/volatile/metrics/ October 2014]
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* [October 2014](https://people.torproject.org/~karsten/volatile/metrics/)
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* [https://people.torproject.org/~karsten/volatile/new-metrics-design/ June 2014]
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* [June 2014](https://people.torproject.org/~karsten/volatile/new-metrics-design/)
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For the consideration of our users, we want to:
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For the consideration of our users, we want to:
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* preserve functionality even if javascript is turned off
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* preserve functionality even if javascript is turned off
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* make things run on Debian in a stable way
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* make things run on Debian in a stable way
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Currently, the top 3 graphs for the metrics page according to [https://webstats.torproject.org/out/meronense.torproject.org/ webstats] are:
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Currently, the top 3 graphs for the metrics page according to [webstats](https://webstats.torproject.org/out/meronense.torproject.org/) are:
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1. Direct users by country (17.92%)
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1. Direct users by country (17.92%)
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2. Bridge users by country (11.34%)
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2. Bridge users by country (11.34%)
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... | @@ -147,11 +147,11 @@ Currently, the top 3 graphs for the metrics page according to [https://webstats. |
... | @@ -147,11 +147,11 @@ Currently, the top 3 graphs for the metrics page according to [https://webstats. |
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We placed the things that were most viewed by the current users at the top in our new design.
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We placed the things that were most viewed by the current users at the top in our new design.
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=== Usability Inspections ===
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### Usability Inspections
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__Metrics Team's Usability Report__
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__Metrics Team's Usability Report__
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The metrics team, or more precisely Karsten and iwakeh, have summarized the most pressing issues that he sees with the website. They have written a [https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/metrics-usability-analysis-2016-09.pdf report] on the current usability of the metrics website. Here are issues they found:
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The metrics team, or more precisely Karsten and iwakeh, have summarized the most pressing issues that he sees with the website. They have written a [report](https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/metrics-usability-analysis-2016-09.pdf) on the current usability of the metrics website. Here are issues they found:
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* Issue 1.1: Little introduction of Tor and Tor Metrics
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* Issue 1.1: Little introduction of Tor and Tor Metrics
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* Issue 1.2: No links to related services
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* Issue 1.2: No links to related services
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... | @@ -167,7 +167,7 @@ The metrics team, or more precisely Karsten and iwakeh, have summarized the most |
... | @@ -167,7 +167,7 @@ The metrics team, or more precisely Karsten and iwakeh, have summarized the most |
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__Linda's Usability Inspection__
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__Linda's Usability Inspection__
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Linda identified seven types of users: casual visitors, curious outsiders, journalists, researchers, relay operators, Tor developers, and Tor authorities. The respective user types [https://en.wikipedia.org/wiki/User_story user stories], tasks, and [https://en.wikipedia.org/wiki/Cognitive_walkthrough cognitive walkthrough] are below.
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Linda identified seven types of users: casual visitors, curious outsiders, journalists, researchers, relay operators, Tor developers, and Tor authorities. The respective user types [user stories](https://en.wikipedia.org/wiki/User_story), tasks, and [cognitive walkthrough](https://en.wikipedia.org/wiki/Cognitive_walkthrough) are below.
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User profiles:
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User profiles:
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* Casual visitor: a person who wants to know a bit about Tor (i.e. Tor Browser users/sponsors).
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* Casual visitor: a person who wants to know a bit about Tor (i.e. Tor Browser users/sponsors).
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... | @@ -198,10 +198,10 @@ User tasks: |
... | @@ -198,10 +198,10 @@ User tasks: |
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__Isabela's Industry Examination__
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__Isabela's Industry Examination__
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Isabela reviewed twitter's analytics tool to see how industry standard user interfaces were. Her comments are [https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/how-others-analitics-tools-works.pdf here]. Here were some of her observations and suggestions.
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Isabela reviewed twitter's analytics tool to see how industry standard user interfaces were. Her comments are [here](https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/how-others-analitics-tools-works.pdf). Here were some of her observations and suggestions.
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* Observation 1: There is a dashboard-like feel to the interface, which gives a quick overview of the latest metrics over the last day, trending tweets, and other interesting information.
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* Observation 1: There is a dashboard-like feel to the interface, which gives a quick overview of the latest metrics over the last day, trending tweets, and other interesting information.
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* Suggestion 1: Give users a summary of the analytics that they are intersted in (''we tabled this for a later iteration. we want to make a dashboard-like feature, but not this time.'')
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* Suggestion 1: Give users a summary of the analytics that they are intersted in (_we tabled this for a later iteration. we want to make a dashboard-like feature, but not this time._)
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* Observation 2: Users can quickly jump between different information and manipulate the timeframe of the data.
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* Observation 2: Users can quickly jump between different information and manipulate the timeframe of the data.
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* Suggestion 2: Improve the flow for users to see different metrics on the metrics website.
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* Suggestion 2: Improve the flow for users to see different metrics on the metrics website.
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... | @@ -213,9 +213,9 @@ Isabela reviewed twitter's analytics tool to see how industry standard user inte |
... | @@ -213,9 +213,9 @@ Isabela reviewed twitter's analytics tool to see how industry standard user inte |
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=== Brainstorming ===
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=== Brainstorming ===
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Linda's ideas to help with user tasks:
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Linda's ideas to help with user tasks:
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* Splash page: a [http://www.kuvazu.com/wp-content/uploads/2013/03/Breath-splash-template-for-wordpress.jpg page] to give an overview of Tor and metrics.
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* Splash page: a [page](http://www.kuvazu.com/wp-content/uploads/2013/03/Breath-splash-template-for-wordpress.jpg) to give an overview of Tor and metrics.
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* Navigation banner: redirect users to specific topics (overview, research tools, etc.)
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* Navigation banner: redirect users to specific topics (overview, research tools, etc.)
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* Explain: a page that explicitly states what is ''not'' collected for metrics
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* Explain: a page that explicitly states what is _not_ collected for metrics
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* Compression: being able to see multiple graphs on one screen, plot multiple things on a graph
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* Compression: being able to see multiple graphs on one screen, plot multiple things on a graph
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* Tagging: explain events, missing data, and anomalies and displaying those tags
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* Tagging: explain events, missing data, and anomalies and displaying those tags
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* Grouping: group information by specific country, transport/hidden service, event (tagged event)
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* Grouping: group information by specific country, transport/hidden service, event (tagged event)
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... | @@ -246,12 +246,12 @@ Agenda: |
... | @@ -246,12 +246,12 @@ Agenda: |
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3. Use pencil and paper to draft through potential metrics pages, experimenting with layout and features.
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3. Use pencil and paper to draft through potential metrics pages, experimenting with layout and features.
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4. Prioritize the list of changes to make, so that we can tell the web designer to work from the top down.
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4. Prioritize the list of changes to make, so that we can tell the web designer to work from the top down.
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5. Come up with a usability evaluation (so we can say something about how our improvements made impact).
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5. Come up with a usability evaluation (so we can say something about how our improvements made impact).
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6. Discuss how to apply the [https://trac.torproject.org/projects/tor/wiki/org/teams/UxTeam/StyleGuidelines style guide] to the website.
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6. Discuss how to apply the [style guide](https://trac.torproject.org/projects/tor/wiki/org/teams/UxTeam/StyleGuidelines) to the website.
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Summary:
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Summary:
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* We decided to only implement changes that improved the usability of the website. Specifically, this includes: page organization/redesign to help various users, visualizations that do not require another graphing engine. ([https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/karstens-berlin-notes-phase1.pdf notes])
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* We decided to only implement changes that improved the usability of the website. Specifically, this includes: page organization/redesign to help various users, visualizations that do not require another graphing engine. ([notes](https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/karstens-berlin-notes-phase1.pdf))
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* We sketched out how we want the new metrics website to look like. ([https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/lindas-berlin-notes.pdf sketches])
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* We sketched out how we want the new metrics website to look like. ([sketches](https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/lindas-berlin-notes.pdf))
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* We brainstormed functional changes that could be made, and reserve this for future work. We talked about: additional graph customizations, additional data formats, a user dashboard, event tagging, and additional metrics. ([https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/karstens-berlin-notes-phase1.pdf notes on graphing functionalities], [https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/karstens-berlin-notes-phase2.pdf notes on additional features])
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* We brainstormed functional changes that could be made, and reserve this for future work. We talked about: additional graph customizations, additional data formats, a user dashboard, event tagging, and additional metrics. ([notes on graphing functionalities](https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/karstens-berlin-notes-phase1.pdf), [notes on additional features](https://trac.torproject.org/projects/tor/attachment/wiki/doc/UX/MetricsRedesign/karstens-berlin-notes-phase2.pdf))
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Todos:
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Todos:
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... | @@ -260,24 +260,24 @@ Todos: |
... | @@ -260,24 +260,24 @@ Todos: |
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* Linda will create a content page to iterate through the text to be put on the new metrics page.
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* Linda will create a content page to iterate through the text to be put on the new metrics page.
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* Linda will make a rough mock up of the tor metrics website for the web designer to see before the IRC meeting (Nov 17th, 2016).
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* Linda will make a rough mock up of the tor metrics website for the web designer to see before the IRC meeting (Nov 17th, 2016).
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=== Wireframes ===
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### Wireframes
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Using Balsamiq, we wireframed mockups that reflected a bunch of the ideas that we came up with during brainstorming. This is what we gave the web designer had to work with, and you will notice that the prototype looks very similar to these wireframes.
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Using Balsamiq, we wireframed mockups that reflected a bunch of the ideas that we came up with during brainstorming. This is what we gave the web designer had to work with, and you will notice that the prototype looks very similar to these wireframes.
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Here are some thumbnails of the prototype. You can click on them to see the full sized version.
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Here are some thumbnails of the prototype. You can click on them to see the full sized version.
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[[Image(home-new.png, 100px)]] [[Image(about-new.png, 100px)] [[Image(data_ user-country.png, 100px)]] [[Image(sources-new.png, 100px)]] [[Image(tools.png, 100px)]] [[Image(research-new.png, 100px)]] [[Image(news-new.png, 100px)]]
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![home-new.png, 100px](home-new.png) [[Image(about-new.png, 100px)] ![data_ user-country.png, 100px](data_ user-country.png) ![sources-new.png, 100px](sources-new.png) ![tools.png, 100px](tools.png) ![research-new.png, 100px](research-new.png) ![news-new.png, 100px](news-new.png)
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=== Prototypes ===
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=== Prototypes ===
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version 1: throwing out ideas that worked.
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version 1: throwing out ideas that worked.
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[https://drive.google.com/open?id=0B36YkvDtVNK_V21Pc1ZZVDQ1aGc screenshots], [https://drive.google.com/open?id=0B36YkvDtVNK_N1RnbVJoNzJRNHc comments]
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[screenshots](https://drive.google.com/open?id=0B36YkvDtVNK_V21Pc1ZZVDQ1aGc), [comments](https://drive.google.com/open?id=0B36YkvDtVNK_N1RnbVJoNzJRNHc)
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version 2: iteration from comments above, changes to homepage, site structure, and content grouping
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version 2: iteration from comments above, changes to homepage, site structure, and content grouping
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[https://drive.google.com/open?id=0B36YkvDtVNK_U0gxdm9iMmNQWU0 screenshots], [https://drive.google.com/open?id=0B36YkvDtVNK_ZE95NHBKckpraHc comments]
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[screenshots](https://drive.google.com/open?id=0B36YkvDtVNK_U0gxdm9iMmNQWU0), [comments](https://drive.google.com/open?id=0B36YkvDtVNK_ZE95NHBKckpraHc)
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version 3: iteration from comments above, added a new secondary menu bar, finalized content, debugged some stuff.
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version 3: iteration from comments above, added a new secondary menu bar, finalized content, debugged some stuff.
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[https://drive.google.com/open?id=0B36YkvDtVNK_bml5Y3NEVTlxVlU screenshots], [https://drive.google.com/open?id=0B36YkvDtVNK_SkxDN21EUnhwOVk general feedback], [https://drive.google.com/open?id=0B36YkvDtVNK_NjRKV2k2Z2FNclk design feedback]
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[screenshots](https://drive.google.com/open?id=0B36YkvDtVNK_bml5Y3NEVTlxVlU), [general feedback](https://drive.google.com/open?id=0B36YkvDtVNK_SkxDN21EUnhwOVk), [design feedback](https://drive.google.com/open?id=0B36YkvDtVNK_NjRKV2k2Z2FNclk)
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After incorporating the public and design feedback, we launched the new version of Tor Metrics. |
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After incorporating the public and design feedback, we launched the new version of Tor Metrics. |