org/teams/CommunityTeam/Support.md

+= Support Portal =
+
+[[TOC]]
+
+Documentation about [https://support.torproject.org Support portal].
+
+== Main ticket
+
+#24129 -  support.torproject.org work 
+
+
+== New content cycle
+
+- We aim to update support.torproject.org once a month, starting on the 10th.
+- Community liaison (ggus) will bring the content to change.
+- Localization coordinator (emmapeel) and community liaison will ask others to review the modifications and then update the website.
+- Localization coordinator update translations in Transifex.
+
+Reference: [https://lists.torproject.org/pipermail/tor-community-team/2018-July/000195.html Community Team thread 201807]
+
+=== How to submit content changes
+
+For content changes, you can open a trac ticket and choose the component: ```Community/Tor Support```. Current tickets:
+
+[[TicketQuery(max=5,status=accepted|assigned|needs_information|needs_review|needs_revision|new|reopened,component=Community/Tor Support,order=id,desc=1,format=table,col=summary|owner,rows=description)]]
+
+
+== Contact ==
+
+Don't see your question answered here? The best way to contact the Tor support team is to reach out to us on [https://www.torproject.org/about/contact.html.en#irc IRC in #tor on OFTC]. If you've never been on IRC before, [https://wiki.mozilla.org/IRC here are some instructions to get started]. These instructions are for a Mozilla IRC server, so instead of irc.mozilla.org you'll use OFTC. The OFTC server addresses are: irc.oftc.net:6667 (alternative ports: 6668-6670, 7000) or  irc.oftc.net:6697 for SSL (alternative port: 9999) (we recommend SSL).
+
+Once you get connected and create a nickname, you can join the channel #tor. [https://web.archive.org/web/20160911070100/http://www.irchelp.org:80/irchelp/irctutorial.html More info on getting started on IRC.] and here's some info on  [https://wiki.debian.org/GettingHelpOnIrc IRC conventions and etiquette.] Once you're on the channel, simply ask your question, be patient, and whoever is available will help you
+
+==== How do I reach the Tor Project press person? ====
+
+Sending an email to press@torproject.org is the best way to reach a press person.
+
+==== How do I report a bug or some other issue? ====
+
+Bug reporting is done through filing tickets on our [https://trac.torproject.org bug tracker].  Unless it is a security bug, then email tor-security@lists.torproject.org. 
+
+
+== Resources ==
+
+[https://tb-manual.torproject.org/en-US/ Tor Browser Manual] with step-by-step instructions on downloading and using Tor Browser. If you're a brand new Tor Browser user, start here!
+
+[https://trac.torproject.org/projects/tor/wiki/doc/community/glossary Glossary of terms about and related to Tor]
+
+== Tickets
+
+[[TicketQuery(status=accepted|assigned|needs_information|needs_review|needs_revision|new|reopened&component=Webpages/Support,order=id,desc=1,format=table,col=status|summary|owner|reporter)]]