Tor browser not working

the tor browser hasn't been working properly for months and continues to have errors I can't even report the errors because whenever I try to log in or register a new username the internet continues to have errors and doesn't allow me to log in or register I'm going to download a programme that can report the log file and send it to your programmers as I don't know that much about programming I hope what I do works. When I copy the tor log clipboard it usually says 0 now it's saying 1000 I know these numbers are incorrect I will log back into this ticket to update the programmers on the results of the programme I download to report the tor log file. When I ran the tor browser compatibility test it states that the tor browser needs to close the old tor browser when the old tor browser is already closed also I have had error messages saying failed to take control of tor the version I am running is 7.0.11

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Username: johnsmithjs