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  • #27484
Closed
Open
Created Sep 05, 2018 by dmr@dmr

Onboarding: unintuitive not-navigation buttons, starting with "Circuit Display" / "See My Path"

The "See My Path" button's effects are unintuitive for a user at that point in sequence, and the button click may get skipped by people utilizing a different form of navigation through Onboarding.

Prior to "See My Path", each button was essentially a "go to next" button. Nothing in the "Circuit Display" paragraph indicates it will have a different effect than that.

Furthermore, the button doesn't advance the Onboarding screen (unlike prior buttons) - it just marks "Circuit Display" as done, thus leaving either of these navigation paths:

  • user directly clicking on "Security" (or later)
  • closing the Onboarding window and re-opening it (which "advances" the Onboarding because "Circuit Display" was marked as done)

A user may thus //also// try to click the button again, being so far trained to expect the button to cause navigation.

A similar thing happens for "Security" / "Review Settings" and "Experience Tips" / "See FAQs". However, for "Security", the text in the paragraph does indicate that something else will happen in response to the button click.

(Encountered in TB 8.0)

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