Support issueshttps://gitlab.torproject.org/tpo/community/support/-/issues2024-03-26T02:49:50Zhttps://gitlab.torproject.org/tpo/community/support/-/issues/40118Update privacy policy on the Tor Forum2024-03-26T02:49:50Zebanamebanam@torproject.orgUpdate privacy policy on the Tor ForumAs pointed out in the latest (24 June 2023) relay operators' meetup, as we are now self-hosting the [Tor Forum](https://forum.torproject.org), we should update the [privacy policy](https://forum.torproject.org/privacy).
/cc @gusAs pointed out in the latest (24 June 2023) relay operators' meetup, as we are now self-hosting the [Tor Forum](https://forum.torproject.org), we should update the [privacy policy](https://forum.torproject.org/privacy).
/cc @gusGusGushttps://gitlab.torproject.org/tpo/community/support/-/issues/40096Prepare documentation for the Tor Browser 12 release2023-01-12T21:22:53Zchampionquizzerchampionquizzer@torproject.orgPrepare documentation for the Tor Browser 12 releaseAnother major Tor Browser stable release is scheduled for next month. We should review all the external support documentation (tb-manual, support.tpo) and our templates on RT and cdr.link if anything needs to changed and/or added.
(if n...Another major Tor Browser stable release is scheduled for next month. We should review all the external support documentation (tb-manual, support.tpo) and our templates on RT and cdr.link if anything needs to changed and/or added.
(if necessary I will file separate tickets for the manual and support portal but this is going to be the tracking ticket.)
/cc @ninaSponsor 9 - Phase 6 - Usability and Community Intervention on Support for Democracy and Human Rightschampionquizzerchampionquizzer@torproject.orgchampionquizzerchampionquizzer@torproject.orghttps://gitlab.torproject.org/tpo/community/support/-/issues/40014Update Tor Browser Manual and support.torproject.org content based on Tor Bro...2022-01-17T16:39:55ZGabagaba@torproject.orgUpdate Tor Browser Manual and support.torproject.org content based on Tor Browser 10.5 release10.5 new features:
- Snowflake stable
- "Connecting to Tor" new experience (Remove "Tor is censored in my country")
- v2 onion services warning10.5 new features:
- Snowflake stable
- "Connecting to Tor" new experience (Remove "Tor is censored in my country")
- v2 onion services warningSponsor 9 - Phase 5 - Usability and Community Intervention on Support for Democracy and Human RightsGusGus2021-07-31https://gitlab.torproject.org/tpo/community/support/-/issues/40026New user forum categories and topics structure2021-10-29T17:25:20ZGusNew user forum categories and topics structureAs we're moving ahead with Discourse (see https://gitlab.torproject.org/tpo/web/support/-/issues/201), it's a good idea to draft the categories, forum topics structure, etc.As we're moving ahead with Discourse (see https://gitlab.torproject.org/tpo/web/support/-/issues/201), it's a good idea to draft the categories, forum topics structure, etc.Launch support's Forum and Blog migrationGusGushttps://gitlab.torproject.org/tpo/community/support/-/issues/40036Recruit community moderators2021-10-28T18:39:33ZGabagaba@torproject.orgRecruit community moderatorsWe need to get a small group of volunteers to moderate the forum. This ticket will track the call for moderators.We need to get a small group of volunteers to moderate the forum. This ticket will track the call for moderators.Launch support's Forum and Blog migrationGusGus2021-09-30https://gitlab.torproject.org/tpo/community/support/-/issues/40039Soft launch of discussion forum for support.torproject.org2021-10-28T09:11:50ZGabagaba@torproject.orgSoft launch of discussion forum for support.torproject.orgSoft launch of the forum (discourse).
- [x] [write down plan on getting to a launch of the forum](/tpo/web/team/-/wikis/Plan-To-Launch-Tor's-Forum)
### For Community and UX teams
* [x] [Write the forum moderation policy](/tpo/web/supp...Soft launch of the forum (discourse).
- [x] [write down plan on getting to a launch of the forum](/tpo/web/team/-/wikis/Plan-To-Launch-Tor's-Forum)
### For Community and UX teams
* [x] [Write the forum moderation policy](/tpo/web/support/-/issues/161)
* [x] [Draft the forum structure. For example: categories, mailing lists (read only), blog comments, user support, localization, etc](/tpo/community/support/-/issues/40026)
* [x] Include Discourse logo on the site footer, like we have for GitHub and other channels [#33](/tpo/web/lego/-/issues/33)
* [x] [Add to Support portal the new forum link and other references](/tpo/web/support/-/issues/250)
* [ ] [Recruit Community moderators](/tpo/web/support/-/issues/249)
* [x] [Forum Mods training](/tpo/community/support/-/issues/40037)
* [x] Coordinate with Comms team: blog post and social media announcement (https://gitlab.torproject.org/tpo/community/team/-/issues/49)
### For TPA
* [x] [Check that everything in our list is working with Discourse](/tpo/tpa/team/-/issues/40183)Launch support's Forum and Blog migrationGabagaba@torproject.orgGabagaba@torproject.org2021-09-30https://gitlab.torproject.org/tpo/community/support/-/issues/40038Defining with the community moderation policies for discussion forum2021-10-27T16:13:51ZGabagaba@torproject.orgDefining with the community moderation policies for discussion forumLaunch support's Forum and Blog migrationGusGus2021-09-24https://gitlab.torproject.org/tpo/community/support/-/issues/40037Train moderators for the Tor's forum2021-10-22T18:27:30ZGabagaba@torproject.orgTrain moderators for the Tor's forumTrain the group of moderators for the forum.Train the group of moderators for the forum.Launch support's Forum and Blog migration