Support issueshttps://gitlab.torproject.org/tpo/community/support/-/issues2021-08-30T12:05:11Zhttps://gitlab.torproject.org/tpo/community/support/-/issues/40027Forum.tpo - Test user flows2021-08-30T12:05:11ZGusForum.tpo - Test user flowsAs we're discussing the forum structure (#40026), we should test some user flows, for example:
Product > User Support
Or
User Support > ProductAs we're discussing the forum structure (#40026), we should test some user flows, for example:
Product > User Support
Or
User Support > ProductLaunch support's Forum and Blog migrationNahNahhttps://gitlab.torproject.org/tpo/community/support/-/issues/40021[User Support] Cannot access .onion websites using Tor Browser for Android2021-05-26T16:17:49Zchampionquizzerchampionquizzer@torproject.org[User Support] Cannot access .onion websites using Tor Browser for AndroidOn frontdesk we have received numerous complaints from a user in the US that they cannot access .onion websites on Tor Browser for Android. I believe this is a support ticket hence locating this one here but if we are convinced otherwise...On frontdesk we have received numerous complaints from a user in the US that they cannot access .onion websites on Tor Browser for Android. I believe this is a support ticket hence locating this one here but if we are convinced otherwise we can move this elsewhere.
**Details:**
- Android version- 6.1 and 8.1
- We have tried basic troubleshooting, i.e disable VPN, antivirus, firewall
- The issue persists on latest versions of both Stable and Alpha versions of Tor Browser (there have been around the three TBA updates since the user first reported this issue.)
- User can't connect to both v2 and v3 onion services. We gave them .onion links to try, i.e TPO (http://expyuzz4wqqyqhjn.onion/index.html), DuckDuckGo (http://3g2upl4pq6kufc4m.onion/), Riseup (v3) (http://vww6ybal4bd7szmgncyruucpgfkqahzddi37ktceo3ah7ngmcopnpyyd.onion/index.en.html), to ensure that they were not running into a random .onion website that might be down.
- The user has also tried to install apks of Tor Browser directly from our website and the Android Play Store (we have made sure it is not one of the fake Tor Browser apps that they are using)
- FWIW, the user also tried connecting with a bridge.championquizzerchampionquizzer@torproject.orgchampionquizzerchampionquizzer@torproject.orghttps://gitlab.torproject.org/tpo/community/support/-/issues/40018User Feedback Report - Feb 20212021-03-03T17:09:12Zchampionquizzerchampionquizzer@torproject.orgUser Feedback Report - Feb 2021On 3rd March, 2021 we will be publishing the user feedback report on the [tor-project mailing list](https://lists.torproject.org/pipermail/tor-project/).On 3rd March, 2021 we will be publishing the user feedback report on the [tor-project mailing list](https://lists.torproject.org/pipermail/tor-project/).championquizzerchampionquizzer@torproject.orgchampionquizzerchampionquizzer@torproject.org2021-03-03https://gitlab.torproject.org/tpo/community/support/-/issues/40015User Feedback Report - Jan 20212021-02-11T18:25:42Zchampionquizzerchampionquizzer@torproject.orgUser Feedback Report - Jan 2021On 11th February, 2021 we will be publishing an user feedback report on the [tor-project mailing list](https://lists.torproject.org/pipermail/tor-project/).On 11th February, 2021 we will be publishing an user feedback report on the [tor-project mailing list](https://lists.torproject.org/pipermail/tor-project/).championquizzerchampionquizzer@torproject.orgchampionquizzerchampionquizzer@torproject.org2021-02-11https://gitlab.torproject.org/tpo/community/support/-/issues/40012User Feedback Report2021-01-11T14:34:17Zchampionquizzerchampionquizzer@torproject.orgUser Feedback ReportOn 11th January, 2021 we will be publishing an user feedback report on the [tor-project mailing list](https://lists.torproject.org/pipermail/tor-project/).On 11th January, 2021 we will be publishing an user feedback report on the [tor-project mailing list](https://lists.torproject.org/pipermail/tor-project/).championquizzerchampionquizzer@torproject.orgchampionquizzerchampionquizzer@torproject.org2021-01-11https://gitlab.torproject.org/tpo/community/support/-/issues/40004[RT] Create a new article to say that YouTube is unhappy with Tor Browser and...2020-10-07T12:52:38ZGus[RT] Create a new article to say that YouTube is unhappy with Tor Browser and what users can doAfter Tor Browser 10.0 release, we're receiving some emails from users reporting that YouTube is not working, see https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40140. We need to create a new RT article to answer the...After Tor Browser 10.0 release, we're receiving some emails from users reporting that YouTube is not working, see https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40140. We need to create a new RT article to answer these users.GusGus