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  • #10966
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Created Feb 20, 2014 by Lunar@lunar

Define a process on how new support assistants can be accepted in the team

The switch from having a single person handling all support request to a team was made through recruiting support assistants as a contracting position. It would be good to define a process on how new people can get accepted in the team. It's mostly a question of trust and probably we need to define a vouching process and a set of people that need to ack the decision.

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