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---
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title: How to report email problems
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---
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Email delivery problems are unfortunately quite common but there are
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often simple solutions to the problems once we know exactly what is
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going on.
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When reporting delivery problems on Email infrastructure, make sure
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you include at least the following information in your report:
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1. originating email address (e.g. `Alice <alice@torproject.org>`)
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2. destination email address (e.g. `Bob <bob@torproject.org>`)
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3. date and time the email was sent, with timezone, to the second
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(e.g. `2019-06-03 13:52:30 +0400`)
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4. how the email was sent (e.g. from my laptop, over SMTP+TLS to my
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email provider, `riseup.net`)
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5. what error did you get (e.g. a bounce, message not delivered)
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If you do get a bounced message, do include the entire bounce, with
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headers. The simplest way to do so is forward it as an attachment or
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"view source" and copy-paste it somewhere safe (like
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<https://share.riseup.net/>).
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Ideally, also include a copy of the original message in your report,
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also with full headers.
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If you can't send a copy of the original message for privacy reasons,
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at least include the headers of the email.
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Send us the message using the regular methods, as appropriate, see
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[doc/how-to-get-help](doc/how-to-get-help) for details. |
