roadmap/2021.md

@@ -8,10 +8,9 @@ work in the coming year.
 
 ## Need to have
 
+## Need to have
 ## Nice to have
-
 ## Non-goals
-
 # Quarterly breakdown
 
 ## Q1
@@ -47,7 +46,7 @@ but it should still be an interesting exercise to perform.
 
 The following is a review of the 2020 roadmap.
 
-## need to have
+## Need to have
 
  * [x] decommissining of old machines (moly in particular)
  * [x] move critical services in ganeti
@@ -183,26 +182,19 @@ The following services had votes for retirement:
  * schleuder (1, 8%)
  * testnet (1, 8%)
 
-## Service usage details and happiness
+## Usage graph
 
-This section drills down into each critical service. A critical service here
-is one that either:
+![service-usage-hours](2021/service-usage-hours.png)
 
- * has at least one sad vote
- * has a comment
- * is used more than "monthly" on average
+## Happiness graph
 
-We have a lot of services: it's basically impossible to process all of
-those in a reasonable time frame, and might not give us a lot more
-information anyways, as far as this roadmap is concerned.
+![service-happiness-score](2021/service-happiness-score.png)
 
-### Usage graph
 
-![service-usage-hours](2021/service-usage-hours.png)
+## Summary of service usage details
 
-### Happiness graph
-
-![service-happiness-score](2021/service-happiness-score.png)
+This is a summary of the section below, detailing which services have
+been reviewed in details.
 
 ### Actionable items
 
@@ -242,6 +234,19 @@ Those do not have a clear path to resolution:
    working for key people** who stay on other (proprietary/commercial)
    services for collaboration. unclear what the solution is here.
 
+## Service usage details and happiness
+
+This section drills down into each critical service. A critical service here
+is one that either:
+
+ * has at least one sad vote
+ * has a comment
+ * is used more than "monthly" on average
+
+We have a lot of services: it's basically impossible to process all of
+those in a reasonable time frame, and might not give us a lot more
+information anyways, as far as this roadmap is concerned.
+
 ### GitLab
 
 GitLab is a huge accomplishment. It's the most used service, which is exceptional considering it has been deployed only in the last few months. Out of 11 respondents, everyone uses it at least weekly, and most (6), hourly. So it has already become a critical service!