See also tpo/web/civicrm/-/issues/73

service/crm.md

@@ -117,8 +117,17 @@ Once you have the email address:
  1. head for the [CiviCRM search interface](https://crm.torproject.org/civicrm/contact/search?reset=1) to find that user
  2. remove the from the "Tor News" group, in the `Group` tab
 
-You can also just send email to the `List-Unsubscribe` address or
-click the "unsubscribe" links at the bottom of the email.
+Alternatively, you can just send an email to the `List-Unsubscribe`
+address or click the "unsubscribe" links at the bottom of the email.
+The [handle-abuse.py](https://gitweb.torproject.org/admin/tsa-misc.git/tree/handle-abuse.py) script in `tsa-misc.git` automatically
+handles the CiviCRM bounces that way. Support for other bounces should
+be added there as we can.
+
+Special cases should be reported to the CiviCRM admin by forwarding
+the email to the `Giving` queue in [RT](howto/rt).
+
+Sometimes complaints come in about Mailman lists. Those are harder to
+handle because they do not have individual bounce adresess... 
 
 ## Granting access to the CiviCRM backend