service/email.md

@@ -450,6 +450,21 @@ email password](#setting an email password) instructions (for your own user) or
 admin debugging for another user) the [Resetting another user mail
 password](#resetting-another-user-mail-password) instructions.
 
+## New user onboarding
+
+When onboarding new folks onto email, it is often necessary to hold
+their hand a little bit. Follow this checklist:
+
+- if not already done, reset their LDAP password. then set a new email
+  password
+- if they use Thunderbird for emails, set a primary password (in order
+  to keep their imported PGP key stored as encrypted)
+- import their PGP private key into thunderbird
+- configure thunderbird to send emails via Tor's server
+- test sending an email to your address
+- verify that they were able to obtain access to Gitlab and Nextcloud.
+  If not, help them get access by resetting their password.
+
 ## Resetting another user mail password
 
 To set a new password by hand in LDAP, you can use `doveadm` to