Loading tsa/doc/how-to-get-help.mdwn +1 −28 Original line number Diff line number Diff line How to get help =============== Those instructions concern mostly internal Tor matters. For users of Tor software, you will be better served by visiting [support.torproject.org](https://support.torproject.org/) or [mailing lists](https://lists.torproject.org/). Quick question: IRC ------------------- If you have "just a quick question" or some quick thing we can help you with, ask us on IRC: you can find us in `#tpo-admin` on `irc.oftc.net` and in other tor channels. It's possible we ask you to create a ticket if we're in a pinch. It's also a good way to bring your attention to some emergency or ticket that was filed elsewhere. Bug reports, feature requests and others: Trac ---------------------------------------------- Most requests and questions should go into [Trac](https://trac.torproject.org) ([direct link to a new ticket form](https://trac.torproject.org/projects/tor/newticket). Try to find the right component, but when in doubt, pick [Internal Services/Tor Sysadmin Team](https://trac.torproject.org/projects/tor/newticket?component=Internal+Services%2FTor+Sysadmin+Team). Private question and fallback: email ------------------------------------ If you want to discuss a sensitive matter that requires privacy or are unsure how to reach us, you can always write to us by email, at [torproject-admin@torproject.org](mailto:torproject-admin@torproject.org). This policy was moved to [[the how-to-get-help policy|policy/tpa-rfc-2-support#how-to-get-help]]. tsa/policy/tpa-rfc-2-support.mdwn +33 −0 Original line number Diff line number Diff line Loading @@ -30,6 +30,39 @@ Those policies are defined as: # Proposal ## Support channels Support requests and questions are encouraged to be documented and communicated to the team. <a name="how-to-get-help"></a> Those instructions concern mostly internal Tor matters. For users of Tor software, you will be better served by visiting [support.torproject.org](https://support.torproject.org/) or [mailing lists](https://lists.torproject.org/). ### Quick question: IRC If you have "just a quick question" or some quick thing we can help you with, ask us on IRC: you can find us in `#tpo-admin` on `irc.oftc.net` and in other tor channels. It's possible we ask you to create a ticket if we're in a pinch. It's also a good way to bring your attention to some emergency or ticket that was filed elsewhere. ### Bug reports, feature requests and others: Trac Most requests and questions should go into [Trac](https://trac.torproject.org) ([direct link to a new ticket form](https://trac.torproject.org/projects/tor/newticket). Try to find the right component, but when in doubt, pick [Internal Services/Tor Sysadmin Team](https://trac.torproject.org/projects/tor/newticket?component=Internal+Services%2FTor+Sysadmin+Team). ### Private question and fallback: email If you want to discuss a sensitive matter that requires privacy or are unsure how to reach us, you can always write to us by email, at [torproject-admin@torproject.org](mailto:torproject-admin@torproject.org). ## Support levels We consider there are three "support levels" for problems that come up Loading Loading
tsa/doc/how-to-get-help.mdwn +1 −28 Original line number Diff line number Diff line How to get help =============== Those instructions concern mostly internal Tor matters. For users of Tor software, you will be better served by visiting [support.torproject.org](https://support.torproject.org/) or [mailing lists](https://lists.torproject.org/). Quick question: IRC ------------------- If you have "just a quick question" or some quick thing we can help you with, ask us on IRC: you can find us in `#tpo-admin` on `irc.oftc.net` and in other tor channels. It's possible we ask you to create a ticket if we're in a pinch. It's also a good way to bring your attention to some emergency or ticket that was filed elsewhere. Bug reports, feature requests and others: Trac ---------------------------------------------- Most requests and questions should go into [Trac](https://trac.torproject.org) ([direct link to a new ticket form](https://trac.torproject.org/projects/tor/newticket). Try to find the right component, but when in doubt, pick [Internal Services/Tor Sysadmin Team](https://trac.torproject.org/projects/tor/newticket?component=Internal+Services%2FTor+Sysadmin+Team). Private question and fallback: email ------------------------------------ If you want to discuss a sensitive matter that requires privacy or are unsure how to reach us, you can always write to us by email, at [torproject-admin@torproject.org](mailto:torproject-admin@torproject.org). This policy was moved to [[the how-to-get-help policy|policy/tpa-rfc-2-support#how-to-get-help]].
tsa/policy/tpa-rfc-2-support.mdwn +33 −0 Original line number Diff line number Diff line Loading @@ -30,6 +30,39 @@ Those policies are defined as: # Proposal ## Support channels Support requests and questions are encouraged to be documented and communicated to the team. <a name="how-to-get-help"></a> Those instructions concern mostly internal Tor matters. For users of Tor software, you will be better served by visiting [support.torproject.org](https://support.torproject.org/) or [mailing lists](https://lists.torproject.org/). ### Quick question: IRC If you have "just a quick question" or some quick thing we can help you with, ask us on IRC: you can find us in `#tpo-admin` on `irc.oftc.net` and in other tor channels. It's possible we ask you to create a ticket if we're in a pinch. It's also a good way to bring your attention to some emergency or ticket that was filed elsewhere. ### Bug reports, feature requests and others: Trac Most requests and questions should go into [Trac](https://trac.torproject.org) ([direct link to a new ticket form](https://trac.torproject.org/projects/tor/newticket). Try to find the right component, but when in doubt, pick [Internal Services/Tor Sysadmin Team](https://trac.torproject.org/projects/tor/newticket?component=Internal+Services%2FTor+Sysadmin+Team). ### Private question and fallback: email If you want to discuss a sensitive matter that requires privacy or are unsure how to reach us, you can always write to us by email, at [torproject-admin@torproject.org](mailto:torproject-admin@torproject.org). ## Support levels We consider there are three "support levels" for problems that come up Loading
