diff --git a/tsa/howto/create-a-new-user.mdwn b/tsa/howto/create-a-new-user.mdwn
index 17f8e69c6caf90f49d330ba433b36986b84336e2..9ca4c7d0825b64d7d9a031366a2d5e5a6f2b6c53 100644
--- a/tsa/howto/create-a-new-user.mdwn
+++ b/tsa/howto/create-a-new-user.mdwn
@@ -156,6 +156,16 @@ Here's how to create a role account:
 
        sudo -u sshdist ud-generate && sudo -H ud-replicate
 
+8. (sometimes) create the home directory on the server, in Puppet:
+
+        file {
+          '/home/bridgescan':
+            ensure => 'directory',
+            mode   => '0755',
+            owner  => 'bridgescan',
+            group  => 'bridgescan';
+         }
+
 # Sudo configuration
 
 A user will often need to more permissions than its regular scope. For