From 3c05e59ce2bbd6531488e78abe87ab01c8f02efc Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Antoine=20Beaupr=C3=A9?= <anarcat@debian.org> Date: Tue, 18 May 2021 10:26:42 -0400 Subject: [PATCH] lint howto/rt --- howto/rt.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/howto/rt.md b/howto/rt.md index 9ab9f122..ecb8ba02 100644 --- a/howto/rt.md +++ b/howto/rt.md @@ -33,7 +33,7 @@ On the RT web interface: * Sign up as a ticket or queue AdminCc (`WatchAsAdminCc`) * Take tickets (`TakeTicket`) * View exact outgoing email messages and their recipients (`ShowOutgoingEmail`) - * View ticket private (`commentary `) + * View ticket private (`commentary`) That is, everything but: * Add custom field values only at object creation time (`SetInitialCustomField`) * Modify custom field values (`ModifyCustomField`) @@ -102,7 +102,6 @@ This will mark all tickets older than 3 weeks as deleted in the `roots` queue: See also `rt help` for more information. - This page describes the role of the help desk coordinator. This role is currently handled by Colin "Phoul" Childs. ## Maintenance @@ -276,18 +275,19 @@ The support help desk coordinator needs the following assets to perform their du * Being owner of the “Tor Support†component in Trac. ## Pager playbook + ### Ticket creation failed / No permission to create tickets in the queue If you receive an email like this: > From: rt@rt.torproject.org -> Subject: Ticket creation failed: [ORIGINAL SUBJECT] +> Subject: Ticket creation failed: \[ORIGINAL SUBJECT\] > To: root@rude.torproject.org > Date: Tue, 05 Jan 2021 01:01:21 +0000 > > No permission to create tickets in the queue 'help' > -> [ORIGINAL EMAIL] +> \[ORIGINAL EMAIL\] It is because a disabled user tried to send an email to RT. It is unclear how to handle those issues in the future, but to remove such -- GitLab