diff --git a/support.md b/support.md
index 7bced04f2030051de6e5005fed23222d2f0b429d..5fae632beeb6f826ed19acda4225ad91f3e656bf 100644
--- a/support.md
+++ b/support.md
@@ -1,5 +1,8 @@
 # Need help?
 
+Note: if you have a problem with email, make sure you follow the
+[reporting email problems guide](doc/reporting-email-problems).
+
 If you need help from the sysadmin team (or even if you're not sure
 which team!), please do contact us using one of the following
 mechanisms: