From 8bdeda664317500738a2fe621f98ff6f8ab27ca1 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Antoine=20Beaupr=C3=A9?= <anarcat@debian.org>
Date: Thu, 19 Dec 2019 14:33:47 -0500
Subject: [PATCH] add cymru and hetzner cloud procedures, still missing: sunet
---
tsa/howto/incident-response.mdwn | 19 ++++++++++++++++---
1 file changed, 16 insertions(+), 3 deletions(-)
diff --git a/tsa/howto/incident-response.mdwn b/tsa/howto/incident-response.mdwn
index 3c56a981..c171e2fc 100644
--- a/tsa/howto/incident-response.mdwn
+++ b/tsa/howto/incident-response.mdwn
@@ -43,7 +43,7 @@ What follows are per-provider instructions:
### Hetzner robot (physical servers)
- 1. Go on [the Robot server page](https://robot.your-server.de/server) (password in
+ 1. Visit the [Heztner Robot server page](https://robot.your-server.de/server) (password in
`tor-passwords/hosts-extra-info`)
2. Select the right server (hostname is the second column)
3. Select the "reset" tab
@@ -61,11 +61,24 @@ request.
## Hetzner Cloud (virtual servers)
-TBD
+ 1. Visit the [Hetzner Cloud console](https://console.hetzner.cloud/) (password in
+ `tor-passwords/hosts-extra-info`)
+ 2. Select the project (usually "default")
+ 3. Select the affected server
+ 4. Open the console (the `>_` sign on the top right), and see if
+ there are any error messages and/or if you can login there (using
+ the root password in `tor-passwords/hosts`)
+ 5. If that fails, attempt a "Power cycle" in the "Power" tab (on the
+ left)
+ 6. If that fails, you can also try to boot a rescue system by
+ selecting "Enable Rescue & Power Cycle" in the "Rescue" tab
+
+If all else fails, create a support request. The support menu is in
+the "Person" menu on the top right of the page.
## Cymru
-TBD
+Open a ticket by writing <support@cymru.com>.
## Sunet
--
GitLab