diff --git a/tsa/howto/conference.mdwn b/tsa/howto/conference.mdwn
index 73e24796c848847771739b6f20028e6d864ea2fa..b4b04f2e781c062ef3f05602eec8e98cc7a0b6c7 100644
--- a/tsa/howto/conference.mdwn
+++ b/tsa/howto/conference.mdwn
@@ -119,24 +119,22 @@ Cost estimate summary:
 
 Some observations:
 
- 1. Mumble is harder to use and has proven to absolutely require a
-    headset to function reliably
- 2. it is assumed that Jitsi and BBB will have similar hardware
-    requirements. this is based on the experience that BBB seems to
-    scale better than Jitsi but since it has more features might
-    require comparatively more resources
- 3. BBB is marked as having a lesser monthly cost because their
-    development cycle seems slower than Jitsi. while Jitsi
-    continuously pushes out updates on multiple components, BBB seems
-    to do a little slower release schedule.
- 4. BBB will take much more work to setup. it's more complex than
+ 1. **Mumble is harder to use** and has proven to absolutely **require
+    a headset** to function reliably
+ 2. it is assumed that **Jitsi and BBB** will have **similar
+    hardware** requirements. this is based on the experience that BBB
+    seems to scale better than Jitsi but since it has more features
+    might require comparatively more resources
+ 3. BBB is marked as having a **lesser monthly cost** because their
+    development cycle seems slower than Jitsi. that might be **too
+    optimistic**: we do not actually know how reliable BBB will be in
+    production. preliminary reports of BBB admins seem to say it's
+    fairly stable and doesn't require much work after the complex
+    install procedure
+ 4. BBB will take **much more time to setup**. it's more complex than
     Jitsi, but it also requires an Ubuntu, which we do not currently
     support in our infrastructure (and an old version too, so upgrade
     costs were counted in the setup)
- 5. that, however, might be optimistic: we do not actually know how
-    reliable BBB will be in production. preliminary reports of BBB
-    admins seem to say it's fairly stable and doesn't require much
-    work after the complex install procedure
  6. current TPA situation is that we will be understaffed by 50%
     starting on May 1st 2020, and by 75% for two months or more during
     the summary. it will not be possible to complete such a project