Loading tsa/howto/incident-response.mdwn +12 −2 Original line number Diff line number Diff line Loading @@ -86,8 +86,8 @@ Open a ticket by writing <support@cymru.com>. TBD Emergency policies ================== Support policies ================ We consider there are three "support levels" for problems that come up with services: Loading @@ -103,6 +103,16 @@ as much as possible, but it's possible that some weekends or vacations are unattended for more than a day. This is the definition of a "business day". TPA is responsible for the base service in the operating system, see the [[service admin definition|doc/admins]] for details on that. Debian GNU/Linux is the only supported operating system, and we support only the "stable" and "oldstable" distributions, until the latter becomes EOL. We do *not* support Debian LTS. It is the responsability of service admins to upgrade their services to keep up with the Debian release schedule. Code red -------- Loading Loading
tsa/howto/incident-response.mdwn +12 −2 Original line number Diff line number Diff line Loading @@ -86,8 +86,8 @@ Open a ticket by writing <support@cymru.com>. TBD Emergency policies ================== Support policies ================ We consider there are three "support levels" for problems that come up with services: Loading @@ -103,6 +103,16 @@ as much as possible, but it's possible that some weekends or vacations are unattended for more than a day. This is the definition of a "business day". TPA is responsible for the base service in the operating system, see the [[service admin definition|doc/admins]] for details on that. Debian GNU/Linux is the only supported operating system, and we support only the "stable" and "oldstable" distributions, until the latter becomes EOL. We do *not* support Debian LTS. It is the responsability of service admins to upgrade their services to keep up with the Debian release schedule. Code red -------- Loading
