Commit 0cbca511 authored by josernitos's avatar josernitos
Browse files

Corrected some mistakes.

parent fb3d3e00
# Report - UR - TB Onboarding - Costa Rica
This is a report of an [exploratory, unmoderated test, that was run remotely](https://gitlab.torproject.org/tpo/ux/research/-/issues/29). The goal of the study was to understand the main problems that users would encounter while trying to: install, configure and use Tor Browser. But also, to explore their impresions toward TB and compared them to their experience with other browsers.
This is a report of an [exploratory, unmoderated test, that was run remotely](https://gitlab.torproject.org/tpo/ux/research/-/issues/29). The goal of the study was to understand the main problems users would encounter while trying to: install, configure and use Tor Browser. But also, to explore their impressions toward TB and compare them to their experience with other browsers.
In summary: a total of 8 participants answered the 10 question survey. Which 7 of them were open-ended and 3 closed. One participant didn't end the survey and their answers were discarded for this analysis.
In summary: a total of 8 participants answered a survey consisting of 10 questions (7 of them were open-ended and 3 closed). One participant didn't end the survey and their answers were discarded for this analysis.
Author: [@josernitos](https://gitlab.torproject.org/josernitos)
Funded by: Internews - Feedback Collection Funding Pool 2021
Author: [@josernitos](https://gitlab.torproject.org/josernitos) - Funded by: Internews - Feedback Collection Funding Pool 2021
## Main takeaways from study
##### **Participants were confused to the value that Tor Browser provides them.**
##### Participants were confused to the value that Tor Browser provides them.
For example, in asking how TB is compared to other browsers they mainly focused on the look and feel, to the point that most of them thought that TB was very similar to the browsers they normally used. And some passed the initial configuration not knowing the reason why there is one in the first place.
##### **Most of the participants were not heavy technical users.**
##### Most of the participants were not heavy technical users.
Most of them used MacOS and were able to install TB with ease (eventhough the user has to manually change their Security & Settings and accept opening the app). Some used interchangeably the words "buscador" which means *search engine* and "navegador" which means *browser*. And finally, most of them used Chrome as their day to day browser and only a few used Firefox.
---
I wanted to **point out these patterns as they emerged clearly throughout the study**. I believe we should keep researching them as they touch on crucial design problems. Pursuing (or not) these questions would force us to consider the risk of building a browser that people choose and use for security concerns but are failing to use it in a way that would secure them. For example:
I wanted to **point out these patterns as they clearly emerged throughout the study**. I believe we should keep researching them as they touch on crucial design problems. Pursuing (or not) these questions would force us to consider the risk of building a browser that people choose and use for security concerns but are failing to use it in a way that would secure them. For example:
- Are we succesfully communicating the value of Tor Browser to users?
- Does the design and interactions clearly suggest that (compared to other browsers) they are accessing the Internet in a completely different way?
......@@ -47,13 +46,13 @@ All participants* were able to complete these tasks. Although there were doubts
**Finding Tor Browser** was confusing to some as they had to confirm they were on the correct search result. For example a participant just assumed the first search result was the correct one, another confirmed a visual reference as they had seen the logo before.
- This could be explained by the download Page Title: **"Download - Tor Project"** which appears in the search results and which does not contain the word *"Browser"*.
- It could also be that in the Download Page, there is no mention of being on a "Browser" download page. The first reference to the word Browser, is located in the screenshot of TB. But this screenshot is below the OS options, the language and other download options.
- It could also be that in the Download Page, there is no mention that in fact is a "Browser" download page. The first reference to the word Browser, is located in the screenshot of TB. But this screenshot is below the OS options, the language and other download options.
**Configuring TB** is only available in English if you downloaded from the default install option. A participant pointed out they were not able to change the language on the configuration and thus worried about people who wouldn't understand this step. Another participant didn't understand some words like Proxy.
**Only one participant pointed correctly why it is necessary to configure TB before running it**. The others didn't completely understand why is necessary this "extra step" or assumed something didn't applied to them or just clicked connect without reading the screens.
**Only one participant was not able to install Tor Browser correctly, until they restarted the machine. So, they answered everything except 2, 3.1, 3.2.*
**Only one participant was not able to install Tor Browser correctly, until they restarted the machine. So, they answered everything except b, c.1, c.2.*
### Using familiar sites with TB (c.1)
......@@ -65,7 +64,7 @@ Three participants felt they had the same experience as usual, although one said
### Using TB on their day to day (c.3)
**Only one participant said they would not use it** and pointed out that it looked like an 'old Firefox browser'. Another participant mentioned they would not use it in *some* ocassions as they have to connect to the Tor network and it was tedious process.
**Only one participant said they would not use it** and pointed out that it looked like an 'old Firefox browser'. Another participant mentioned they would not use it in *some* ocassions as they have to connect to the Tor network and it was a tedious process.
**The rest of them said they would use it.** Although some of them had doubts. For example if it will help them protect their privacy and data, or if it made them feel they are preventing risking any potential exposure when they access the Internet. A participant pointed that they would use it because there were less ads. And finally, one participant said that normally new things overwhelm them but they are willing to try.
......@@ -106,4 +105,4 @@ Three participants felt they had the same experience as usual, although one said
- "If it's something that would help me regulate and protect my data, then its something that is worth using." "I always prefer to prevent than to feel that I'm exposed."
- "It's similar to other browsers I use."
- "I feel there are less ads."
- "When you choose TB as default browser it doesn't open links because they have to connect to the Tor network, so in the first try it will show an error, unless I was connected to it, and is a tedious process."
\ No newline at end of file
- "When you choose TB as default browser it doesn't open links because they have to connect to the Tor network, so in the first try it will show an error, unless I was connected to it, and is a tedious process."
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