Commit caa96df0 authored by josernitos's avatar josernitos
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Corrected for a better reading of the Report_Follow-up_Interviews_-_Costa_Rica_-_Internews.md

parent 941d2c63
# Report: Follow-up Interviews - Costa Rica - Internews
As a follow up of the previous activities ([unmoderated test](https://gitlab.torproject.org/tpo/ux/research/-/blob/master/reports/2021/UR-Tor-CostaRica.md) and [survey](https://gitlab.torproject.org/tpo/ux/research/-/blob/master/reports/2021/Report_Follow-up_Survey_-_Costa_Rica_-_Internews.md)), the goal of this research was to understand if they would recommend (or not) Tor Browser. To do so, I conducted 5 semi-structured interviews with the same participants I've been studying. In this phase, the idea was to explore more deeply the reasons behind their recommendation (or not) of TB. To do so, I designed the interview with 9 guiding questions in mind but all interviews were different and we ended up focusing on whatever the participant was mostly interested in discussing.
As a follow up of the previous activities ([unmoderated test](https://gitlab.torproject.org/tpo/ux/research/-/blob/master/reports/2021/UR-Tor-CostaRica.md) and [survey](https://gitlab.torproject.org/tpo/ux/research/-/blob/master/reports/2021/Report_Follow-up_Survey_-_Costa_Rica_-_Internews.md)), the goal of this research was to understand if they would recommend (or not) Tor Browser. To do so, I conducted 5 semi-structured interviews with the same participants I've been studying. In this phase, the idea was to explore more deeply the reasons behind their recommendation (or not) of TB. The interview consisted of 9 guiding questions, but all the interviews were different and we ended up focusing on whatever the participant was mostly interested in discussing.
Author: [@josernitos](https://gitlab.torproject.org/josernitos) - Funded by: Internews - Feedback Collection Funding Pool 2021
......@@ -31,7 +31,7 @@ In trying to extrapolate these barriers onto the population at large they discus
- We don't really know how the technologies work, we just mainly use them.
- We are not critical of the technologies we use.
- We don't understand the value of these technologies.
- People might viewed some technologies as unnecessary for our daily life.
- People might view some technologies as unnecessary for our daily life.
- We are ignorant of how corporate technologies limit our rights.
##### Online workflow
......@@ -40,7 +40,7 @@ The understanding of how we view and adopt technologies leads us to how we use a
In essence, they are used to a browser that stores their information, from passwords, URL addresses, credit card information, billing addresses, etc. And when your workflow is defined by using (logging to) and visiting many different websites, then the expectation of storing or recording these information leads to a feeling of unnecessary friction.
In their point of view, the browsing experience should be supportive of their everyday needs and Tor Browser was not meeting them. The constant prompt to accept/deny cookies to websites they have previously visited, the need to manually log in to every site and continuously write captchas, the incapacity to remember a URL they visited before, the errors that some sites showed (which at best scenario it didn't worked as expected and at worst scenario it didn't worked at all), and finally the errors showed by the browser but which they didn't understand. All these problems lead to discouraging the use of the browser only to specific uses.
In their point of view, the browsing experience should be supportive of their everyday needs and Tor Browser was not meeting them. The constant prompt to accept/deny cookies to websites they have previously visited, the need to manually log in to every site and continuously write captchas, the incapacity to remember a URL they visited before, the errors that some sites showed (which at best scenario it didn't worked as expected and at worst scenario it didn't worked at all), and finally the errors showed by the browser but which they didn't understand. All these problems lead to discouraging the use of the browser, and to only use it in specific cases.
##### Person who might put up with these frictions
......@@ -75,4 +75,4 @@ As part of the interview process, I also asked whether they had ideas on how to
After creating this three phase research, is interesting to see again and again one of the [first concerns I raised](https://gitlab.torproject.org/tpo/ux/research/-/blob/master/reports/2021/UR-Tor-CostaRica.md#main-takeaways-from-study). At the beginning of the study I felt that participants did not understood the value of Tor Browser. Mainly, that Tor Browser let's you access the Internet in a completely different way. But as we have continued to deepen our understanding with the same participants throughout the study, I believe they are right to expect a browser to behave like a browser.
Perhaps we are not communicating enough the inner workings of the browser. Perhaps we should clearly show the reason why they are experiencing those kind of technical barriers, given the technology. What is clear and what I think we can learn from this research is that the expectations and needs of any user accessing the Internet through a browser are crucial. This doesn't mean to get rid of what makes Tor Browser be Tor Browser, but rather that there is room for improvement. In essence: how can we create a similar experience to other browsers but at the same time continue to fight for human rights and freedom? Not either/or but rather doing both things together. Fighting for people that would otherwise be incommunicated and also maintaining the best standard of web browsing experience.
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Perhaps we are not communicating enough the inner workings of the browser. Perhaps we should clearly show the reason why they are experiencing those kind of technical barriers, given the technology. What is clear and what I think we can learn from this research is that the expectations and needs of any user accessing the Internet through a browser are crucial. This doesn't mean to get rid of what makes Tor Browser be Tor Browser, but rather that there is room for improvement. In essence: how can we create a similar experience to other browsers but at the same time continue to fight for human rights and freedom? Not either/or but rather doing both things together. Fighting for people that would otherwise be incommunicated and also maintaining the best standard of web browsing experience.
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