trac issueshttps://gitlab.torproject.org/tpo/ux/trac/-/issues2020-06-27T14:26:31Zhttps://gitlab.torproject.org/tpo/ux/trac/-/issues/270102018 UX Research2020-06-27T14:26:31ZAntonelaantonela@torproject.org2018 UX ResearchThis ticket contains 2018 UX research efforts.This ticket contains 2018 UX research efforts.nyinznyinzhttps://gitlab.torproject.org/tpo/ux/trac/-/issues/27032Survey: Tor Users Demographics - Applications2020-06-27T14:26:31ZnyinzSurvey: Tor Users Demographics - ApplicationsMethodology: Survey
Where: https://survey.torproject.org/index.php/436418
Start of the survey: 07.05.2018
End of the survey: In progress
Participants: 163
**Research questions**
1. Users interaction with Tor
2. How users rate their te...Methodology: Survey
Where: https://survey.torproject.org/index.php/436418
Start of the survey: 07.05.2018
End of the survey: In progress
Participants: 163
**Research questions**
1. Users interaction with Tor
2. How users rate their tech abilities
3. Online threat level
4. Age and gender classifications
**Methodology**
Data were collected during UX and Community teams visits to India, Uganda, Kenya, and Colombia this year.
**Results**
1. Do you currently use any Tor related product? Can you select any of them? How often do you use Tor?
The majority of users use Tor browser desktop in specific situations. A small number of users do not know what tor means.
The number of users that use Tor daily is almost the same as those who use it weekly.
2. Would you describe yourself mostly as a…?
The largest group of respondents admit to being a day to day technologists.
The group above is followed closely by a fair percentage of technologists with a good understanding of how the technology works and by technical experts.
3. How much do you believe you need protection for your privacy and security online?
Almost all respondents believe that they need protection.
However, some respondents did not answer perhaps because they did not understand the question.
4. How old are you? I define my gender as…?
Majority of the respondents are males that lie between 20-40 years old.
Preference not to disclose gender appears only in very few respondents.Antonelaantonela@torproject.orgAntonelaantonela@torproject.orghttps://gitlab.torproject.org/tpo/ux/trac/-/issues/27116Usability Research: Onions - Mumbai2020-06-27T14:26:31ZnyinzUsability Research: Onions - MumbaiMethodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27116/User%20testing%20.onion%20states%20icons%20Methodology.pdf)
Test: https://docs.google.com/document/d/17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-Nnit...Methodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27116/User%20testing%20.onion%20states%20icons%20Methodology.pdf)
Test: https://docs.google.com/document/d/17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
Where: Tor Meetup in Mumbai, India
Participants: Six (6)
**Results:**
1. Summary of demographics
2. What users said
3. Conclusion
**1.**
- The group consisted of 6 male users aged 20-50.
- Most users are technologists that have a good understanding of tools and how things work and hackers.
- The majority of users have not used Tor Browser before.
**2.**
Q1 What do you think the onion means?
- Most of the users relate this onion with a secure connection
- Quote: “It’s a Money bag?”
Q2 Why do you think these icons are different?
- Most users said the 2nd onion (with a lock) indicates HTTPS indicating that they understand that a level of security exists.
Q3 What do you think this icon means?
- Most users say (confidently) that this icon means a security issue is present.
Q4 What do you think this icon means?
- The majority of users feel its insecure and say Tor is not connected to this web page. They could identify that a risk was implied with this icon.
- Quote: “Something completely wrong”
Q5 Order these icons from less secure to more secure
- Most users understand there are different levels of security and ordered the icons correctly although it took a few seconds for each user to respond.
**3.**
This group is only represented by male users, therefore, responses may not accurately represent the Tor community in Mumbai.
Users are familiar with the term HTTPS and have a good idea about what the different icons represent in terms of security.nyinznyinzhttps://gitlab.torproject.org/tpo/ux/trac/-/issues/27117Usability Research: Onions - Uganda2020-06-27T14:26:30ZnyinzUsability Research: Onions - UgandaMethodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27117/User%20testing%20.onion%20states%20icons%20Methodology.pdf)
Test: https://docs.google.com/document/d/17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-Nnit...Methodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27117/User%20testing%20.onion%20states%20icons%20Methodology.pdf)
Test: https://docs.google.com/document/d/17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
Where: Tor Training in Kampala, Uganda
Participants: Four (4)
**Results:**
1. Summary of demographics
2. What users said
3. Conclusion
**1.**
- The group consisted of 4 male users aged 20-50.
- Most of the people described themselves as day to day technology users who have not used Tor before.
**2.**
Q0 Can you recognize the padlock? What do you think it means?
- For most, this is not a difficult question and they related the padlock to a secure website.
- Quote: “This website is safe, you can trust it”.
Q1 What do you think the onion means?
- Most users said it is a logo for Tor browser and feel that it is a secure site.
- The positive/trust feeling described in the methodology seems to be received by the users.
Q2 Why do you think these icons are different?
- Most users seemed confused about this question but eager to give an answer anyway. It is unclear though where they see a difference or whether one is implied by the question
Q3 What do you think this icon means?
- Most of the users are less confidence now than the other questions. They are unsure about what the icon means
Q4 What do you think this icon means?
- Most of the users are aware that there is risk implied with this icon.
Q5 Order these icons from less secure to more secure
Data summary pending...
**3.**
The user group is unique because of their limited knowledge and usage of Tor Browser and Tor products, However, their responses shed light on the implications of using icons with a similar shape and color scheme. We found that users cannot correctly identify what each icon means; why and how they are different other than by color.
This group represents a sample of the community who could benefit greatly from using Tor Browser but are limited by the knowledge of its tools/products.nyinznyinzhttps://gitlab.torproject.org/tpo/ux/trac/-/issues/27118Usability Research: Onions - Valencia2020-06-27T14:26:30ZnyinzUsability Research: Onions - ValenciaMethodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27118/User%20testing%20.onion%20states%20icons%20Methodology.pdf)
Where: IFF18 Valencia, Spain
Participants: Five (5)*
*This report shows results...Methodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27118/User%20testing%20.onion%20states%20icons%20Methodology.pdf)
Where: IFF18 Valencia, Spain
Participants: Five (5)*
*This report shows results for 4 because a translation for the 5th user is required.
**Results:**
1. Summary of demographics
2. What users said
3. Conclusion
**1.**
- The group consisted of 2 female and 3 male users aged 20-50.
- Most of them use Tor daily and referred to themselves as ‘Technologist that has a good understanding of tools and how things work.
**2.**
Q1 What do you think you the onion means?
- The interviewer was very engaging so and responses were sincere. Most users had 2-3 seconds delay but they see the onion as a safety icon
- Quote: “Green onion means that Tor is connected and working”
Q2 Why do you think these icons are different?
- Most users can tell that there’s a difference in level security say the onion with a lock is secure.
- They answered this question less confidently than Qn 1 (above).
Q3 What do you think this icon means?
- Most users are skeptical about the safety of this icon and identify that there is a problem
- Quote: "It means hey be cautious!"
Q4 What do you think this icon means?
- Most users answered tentatively to this question and give mildly different responses, more like ‘guesses’. They don’t know what is going on, but they know it’s bad...
- Quote: "I would think the FBI is attacking my computer right now"
Q5 Order these icons from less secure to more secure
- Most users understand that there are different levels of security and correctly ordered the icons.
- They all seem excited to answer this question.
**3.**
The sample group is well represented by males and females giving a broader view of how the icons are interpreted by the two sexes. They all have experience with technology and most are current users of the product.
Users can identify the different states of icons. This is plus for the design team who worked hard on creating particular graphics for this purpose.nyinznyinzhttps://gitlab.torproject.org/tpo/ux/trac/-/issues/27033Usability Research: Tor Launcher2020-06-27T14:26:31ZnyinzUsability Research: Tor LauncherMethodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27033/User%20testing%20Tor%20Launcher%20Methodology.pdf)
Where: Tor Meetup in Mumbai, India
Participants: Five (5)
**Results**
1. Summary of demog...Methodology: [See Attachments](https://trac.torproject.org/projects/tor/attachment/ticket/27033/User%20testing%20Tor%20Launcher%20Methodology.pdf)
Where: Tor Meetup in Mumbai, India
Participants: Five (5)
**Results**
1. Summary of demographics
2. What users said
3. Conclusion
4. Recommendations
**1.**
- The group consisted of 5 male users aged 20-50.
- Most of the users described themselves as and day to day tech users who use Tor just on specific situations.
**2.**
Q1 Do you think you would need to click on Configure to connect to Tor?
- Most users answered ‘NO’ to this question and understand that there was no need to configure at this point.
Q2 What do the checked options do?
- All users relate checked options with checking for censorship in their country. Most of them understood that these options are used for connecting to the bridge.
Q3 Describe in your words how a bridge will help users.
- Most of the users understand a bridge as a function that helps them bypass censored material.
- Users did not go deep into how the bridge actually works to help users.
- Quote: “It can help to change the way I am currently connecting on Tor”.
Q4 If Tor is censored in India, what bridge would you use?
- Most users say they would pick a bridge at random.
- Most of them hesitated for a few seconds. It seems that users cannot tell the advantage of one bridge over another and therefore decide to go with an option.
- Quotes: “...I would choose at random” “I don’t know. I would probably brute force try” In Fact! “I would try all of them until something works”.
Q5 Have you ever had to configure a proxy? Would you know how to look for Internet settings in another browser? Can you check your system’s network settings?
- All the users answered yes to all parts.
- This was not a difficult question for them. They gave their answers promptly and seemed to understand the concepts of configuration and system settings.
**3.**
This was an all-male user group; therefore they represent only a portion of the users of Tor who use it in specific situations. They are all consumers of technology and understand the basic terms referred to in the questionnaire, such as configure/censorship/proxy/bridge.
However, when it comes down to engaging with the website settings, in particular choosing a bridge, users are not yet well informed and require creative assistance.
**4.**
- Increase opportunities for interaction with users of other genders/gender identities.
- Review existing content about bridges, for instance, consider naming bridges according to their specific functionality.nyinznyinzhttps://gitlab.torproject.org/tpo/ux/trac/-/issues/27119Usability Testing: Support Portal2021-08-19T18:46:50ZnyinzUsability Testing: Support PortalWork in progress
https://storm.torproject.org/shared/QdG2JSM8J4ehcEeGNZ1i19r_mT1J7AWnZWYZe6qXZ-4Work in progress
https://storm.torproject.org/shared/QdG2JSM8J4ehcEeGNZ1i19r_mT1J7AWnZWYZe6qXZ-4