support issueshttps://gitlab.torproject.org/tpo/web/support/-/issues2023-03-21T17:56:07Zhttps://gitlab.torproject.org/tpo/web/support/-/issues/315expand/collapse button has a reverted behavior in support.torproject.org2023-03-21T17:56:07Zcypherpunksexpand/collapse button has a reverted behavior in support.torproject.orgexpand/collapse button has a reverted behavior in e.g. https://support.torproject.org/tbb/tbb-10/expand/collapse button has a reverted behavior in e.g. https://support.torproject.org/tbb/tbb-10/Ashish SoniAshish Sonihttps://gitlab.torproject.org/tpo/web/support/-/issues/302Chat icon is missing when reading the page in Safest Tor Browser2024-01-09T13:44:27ZemmapeelChat icon is missing when reading the page in Safest Tor BrowserIf you have Tor Browser in Safest, the chat icon on the support portal shows an ugly hieroglyph, see:
![no-image](/uploads/fb8b006a0e677508269bbab3c8c83a66/no-image.png)
We should provide a fallback, so users have a nice experience wh...If you have Tor Browser in Safest, the chat icon on the support portal shows an ugly hieroglyph, see:
![no-image](/uploads/fb8b006a0e677508269bbab3c8c83a66/no-image.png)
We should provide a fallback, so users have a nice experience when browsing our documentation in Tor Browser Safest mode.https://gitlab.torproject.org/tpo/web/support/-/issues/284Work on support.torproject.org usabilty issues based on user feedback2023-11-08T18:08:25ZGabagaba@torproject.orgWork on support.torproject.org usabilty issues based on user feedbackFrom sponsor 9's phase 5 trainings and feedback from users.
The improvements we are looking to do are:
- [x] Add a duckduckgo search box on the top to help them find information in the site. This is a work around for now to the problem...From sponsor 9's phase 5 trainings and feedback from users.
The improvements we are looking to do are:
- [x] Add a duckduckgo search box on the top to help them find information in the site. This is a work around for now to the problem of having a way to search the site. It will be the same as Tails that has a search bar using DuckDuckGo: https://tails.boum.org/
- [x] Expand all topics button: https://gitlab.torproject.org/tpo/web/support/-/issues/113
- [ ] Reorganize the sidebar topics aggregating based on themes. Gus will be working on a new list in https://gitlab.torproject.org/tpo/web/support/-/issues/99Sponsor 9 - Phase 6 - Usability and Community Intervention on Support for Democracy and Human Rightshttps://gitlab.torproject.org/tpo/web/support/-/issues/63Get in touch chat balloon and sidebar CSS2020-06-04T13:24:45ZGusGet in touch chat balloon and sidebar CSSHi, I was reviewing our [mockup](https://marvelapp.com/4471ig9/screen/35210130), and now with [Get in touch](https://gitlab.torproject.org/web/support/issues/55) section done, having this balloon would be a nice.Hi, I was reviewing our [mockup](https://marvelapp.com/4471ig9/screen/35210130), and now with [Get in touch](https://gitlab.torproject.org/web/support/issues/55) section done, having this balloon would be a nice.https://gitlab.torproject.org/tpo/web/support/-/issues/85some titles are not translated in the support portal2020-01-28T09:18:33Zemmapeelsome titles are not translated in the support portalFor example, the title `"To use GetTor via email."` at https://support.torproject.org/gettor/ and https://support.torproject.org/gettor/gettor-2/ is not translated to any languages, even when it is shown translated on the translation fil...For example, the title `"To use GetTor via email."` at https://support.torproject.org/gettor/ and https://support.torproject.org/gettor/gettor-2/ is not translated to any languages, even when it is shown translated on the translation files, in transifex, etc.
I can rproduce in my local lektor install, and it also happens on the staging builds with other languages.
You can test it with Spanish that it is for sure translated in Transifex, but it happens in all languages.
The same situation happens with "A website I am trying to reach is blocking access over Tor." at https://lektor-staging.torproject.org/support/translations/es/tbb/https://gitlab.torproject.org/tpo/web/support/-/issues/86sidebar should start scrolling before2022-01-24T21:51:49Zemmapeelsidebar should start scrolling beforeThis error happens on the support portal and the Tor Browser User Manual.
Steps to reproduce:
* Open https://support.torproject.org/ in a small screen, or with high zoom.
* scroll down until you access the bottom items of the sidebar (...This error happens on the support portal and the Tor Browser User Manual.
Steps to reproduce:
* Open https://support.torproject.org/ in a small screen, or with high zoom.
* scroll down until you access the bottom items of the sidebar (i.e. Get in Touch)
Error:
you need to reach the bottom of the whole page until the sidebar scrolls.
What should happen instead:
the sidebar should start moving earlier, so you can access the last items without having to scroll to the bottom of the page.https://gitlab.torproject.org/tpo/web/support/-/issues/96Glossary: unfold term contents when clicking title2021-08-23T16:29:33ZemmapeelGlossary: unfold term contents when clicking titleWhen browsing the glossary at https://support.torproject.org/glossary/ it becomes boring to wait for the page to load in order to know what the term is about.
It would be nicer to browse if the description (and the notes, if there were ...When browsing the glossary at https://support.torproject.org/glossary/ it becomes boring to wait for the page to load in order to know what the term is about.
It would be nicer to browse if the description (and the notes, if there were any) appeared when clicking the term, as it happens on the main support portal page.https://gitlab.torproject.org/tpo/web/support/-/issues/97Glossary: Order terms alphabetically by the current language, not in the orig...2021-08-23T16:29:33ZemmapeelGlossary: Order terms alphabetically by the current language, not in the original EnglishWhen browsing the Spanish version, it becomes confusing to have the terms in the **original language alphabetic order instead of the current language**. See for example *'**suma de verificación**'* at https://support.torproject.org/es/gl...When browsing the Spanish version, it becomes confusing to have the terms in the **original language alphabetic order instead of the current language**. See for example *'**suma de verificación**'* at https://support.torproject.org/es/glossary/.
Terms should be ordered in the current browsing language's alphabetic orderhttps://gitlab.torproject.org/tpo/web/support/-/issues/108No visible css style for heading H52020-10-16T03:39:28ZemmapeelNo visible css style for heading H5As an example, in https://support.torproject.org/tbb/tbb-29/ 'New identity' and 'New tor circuit for this site' are H5 headings.
They don't seem different than the rest of the text.As an example, in https://support.torproject.org/tbb/tbb-29/ 'New identity' and 'New tor circuit for this site' are H5 headings.
They don't seem different than the rest of the text.https://gitlab.torproject.org/tpo/web/support/-/issues/263[HTTPS] Duplicate phrase2022-01-20T01:36:49Zchampionquizzerchampionquizzer@torproject.org[HTTPS] Duplicate phraseAs a user on [twitter](https://twitter.com/dejacrypto/status/1444273178549891076) pointed out, on https://support.torproject.org/https/https-1/, the phrase *"The/This visualization shows what information is visible to eavesdroppers with ...As a user on [twitter](https://twitter.com/dejacrypto/status/1444273178549891076) pointed out, on https://support.torproject.org/https/https-1/, the phrase *"The/This visualization shows what information is visible to eavesdroppers with and without Tor Browser and HTTPS encryption."* appears twice in subsequent lines.championquizzerchampionquizzer@torproject.orgchampionquizzerchampionquizzer@torproject.orghttps://gitlab.torproject.org/tpo/web/support/-/issues/318code in assets/static/support.js is broken2022-12-21T20:21:29ZKezcode in assets/static/support.js is brokenThe code in the assets/static/support.js script is broken. The browser jumps to a header anchor before the page has finished loading, in this script is supposed to scroll the viewport to the correct location. I think at some point, a cla...The code in the assets/static/support.js script is broken. The browser jumps to a header anchor before the page has finished loading, in this script is supposed to scroll the viewport to the correct location. I think at some point, a class or id was renamed, because the script now jumps the viewport to the top of the page.