Create new content for Tor VPN
Tor VPN Android client user documentation: https://gitlab.torproject.org/tpo/community/team/-/wikis/Tor-VPN-Android-client-user-documentation
The content for the Tor VPN section will be written from scratch based on our substantial experience responding to the needs of Tor Browser users, and in anticipation of the challenges that VPN users may face.
Anticipated issues
Based on our history of providing user support for Tor Browser, in addition to the user research conducted so far in this project, we anticipate that the resources proposed below will need to address the following user needs:
- Where and how can I download the Tor VPN?
- Is the Tor VPN free?
- What features does the Tor VPN have?
- What languages is the Tor VPN available in?
- Is the Tor VPN available for iOS and other platforms?
- What devices does the Tor VPN support?
- How is the Tor VPN different from Tor Browser or Orbot?
- Is the Tor VPN still three-hop?
- Can I use the Tor VPN with Tor Browser for Android?
- Why is the Tor VPN better than other VPNs?
- Can I use another VPN while using Tor VPN?
- Can I pick which country I'm exiting from?
- What apps can I use/should not be used with the Tor VPN?
- How do I exclude certain apps from being routed over Tor?
- What is the kill switch and when should I use it?
- I cannot connect to the Tor VPN, what should I do?
- How do I request and use bridges?
- Where can I find the Tor logs in the Tor VPN app?
- How do I report a bug?
- How can I contact support?
Information users will need to know
- How to download the Tor VPN in places where the Tor Project’s website and/or the Google Play store are blocked
- Whether the Tor VPN is available on their device’s platform
- Whether the Tor VPN supports their device’s hardware
- How to connect to the Tor network in places where it is blocked
- How to use the Tor VPN safely
Evaluation criteria
Indicator: Number and ratio of users who respond positively when polled for feedback about the support portal documentation.
Expectation: If the new support portal content meets our users’ needs, they will respond positively when polled for feedback.
Indicator: Number of languages the new support portal documentation is translated into.
Expectation: If the VPN’s support entries are available in languages other than English, then it will be accessible to more people in the Global South.