Please make a test connection to tor SOCKS port as part as Tor Launcher
It frequently happens that some anti-virus or firewall software installed on the user's system will prevent the browser to talk to the tor daemon through 127.0.0.1:9150.
This makes the following user experience:
- User starts Tor Browser and click “Connect”.
- Tor Browser says it's connected to the Tor network.
- Tor Browser display happy “Congratulations”.
- User tries browsing some website but they all time out.
It would be great to detect the problem earlier and tell the user to fix their firewall/anti-virus thingy before support has to tell them.