If they don't work, use "Copy Tor Log to Clipboard" and paste the results in this ticket.
Trac: Severity: Critical to Normal Milestone: Tor: unspecified toN/A Version: Tor: 0.3.4.1-alpha toN/A Owner: N/Ato tbb-team Component: Applications to Applications/Tor Browser Priority: Immediate to Medium
Please check your timezone, if you haven't already.
of course there is NOT another instance of Tor running
Please check the process list, if you haven't already.
i have never had a problem with Tor and an antivirus program
Antivirus programs regularly identify Tor as malicious, because it is sometimes bundled with malware. This can happen due to a signature update. And it can disappear with another signature update.
You wouldn't happen to be running Kapersky? It's been the worst one lately.
you clearly don't have the background to diagnose this problem, please have a much more informed person reply with further instructions
assumptions? I have given you the facts. That first image that I included should be enough to roughly diagnose the problem, even beyond the troubleshooting tips
time zone is correct
no other TOR in task list
I found a task called "Antimalware Service Executable". I can't terminate it, even though I am an admin. I don't know what this is, a windows process?. I am definitely NOT running Kapersky
I am very sorry that my experiences with tech support have routinely required me to ask for more experienced personnel, but that is absolutely true. I had no way of knowing who you are, but now I know, so that's all good
I'm not convinced that I am running any anti virus software, but perhaps my response to 4) does indicate such. Not an expert, but it seems possible that TOR should be able to recognize problems from anti virus software, and then specifically indicate this. Without question, TOR should be able to identify the specific point of failure, and this should be logged
Once again, where else are TOR problems logged? Copy to Clipboard does NOTHING. It has to be true that it is all logged to a file as well
you didn't specifically indicate that I am running any AntiVirus code
so you are saying my TOR problems, are REALLY a Windows problem?? I have never had this problem before. I also have never seen the claim before that Windows causes specific TOR problems
MinGW code - What is this?
Please answer my question about the location of the file that receives TOR errors. If you can't answer this question, then it seems we are completely lost
I found a task called "Antimalware Service Executable". I can't terminate it, even though I am an admin. I don't know what this is, a windows process?. I am definitely NOT running Kapersky
I'm not convinced that I am running any anti virus software, but perhaps my response to 4) does indicate such. Not an expert, but it seems possible that TOR should be able to recognize problems from anti virus software, and then specifically indicate this. Without question, TOR should be able to identify the specific point of failure, and this should be logged
Once again, where else are TOR problems logged? Copy to Clipboard does NOTHING. It has to be true that it is all logged to a file as well
Tor Browser does not log to disk by default, for privacy reasons.
I don't know if the error you posted is in Tor Browser or Tor. And the screenshot has disappeared.
If the error is in Tor, you can log to disk by adding a line to torrc-defaults: