total burn crash

http://newjazz.net/TOR.png

What does this mean? I tried re-installing the latest version. However, the same problem exists once again. Absolutely nothing I can do

Trac:
Username: gilbertoblue

added component::applications/tor browser crash owner::tbb-team priority::medium reporter::gilbertoblue resolution::user disappeared severity::normal status::closed type::defect labels

Try the troubleshooting steps here: https://tb-manual.torproject.org/en-US/troubleshooting.html

If they don't work, use "Copy Tor Log to Clipboard" and paste the results in this ticket.

Trac:
Severity: Critical to Normal
Milestone: Tor: unspecified to N/A
Version: Tor: 0.3.4.1-alpha to N/A
Owner: N/A to tbb-team
Component: Applications to Applications/Tor Browser
Priority: Immediate to Medium

very sorry but

Copy Tor Log to Clipbaord

does NOT work. A paste into a text file results in NOTHING

Maybe you can tell me where the log file is located

Windows 10

thanks

Trac:
Username: gilbertoblue

those troubleshooting tips are completely useless for me

Trac:
Username: gilbertoblue

Replying to gilbertoblue:

those troubleshooting tips are completely useless for me

What do you mean with "completely useless for me"? Have you tried any or all of them and nothing changed? Or do they not apply? Or...?

Trac:
Status: new to needs_information

1. the image with Connect and Configure is UNAVAILABLE to me. I see only the image that I referenced
2. my computer clock is totally correct
3. of course there is NOT another instance of Tor running
4. i have never had a problem with Tor and an antivirus program
5. I do NOT have an enabled firewall
6. I told you that I already tried re-installing Tor, results in exact same problem
7. I have never had a problem before running TOR
8. "Tor Browser is under constant development, and some issues are known about but not yet fixed"

yes you are correct about 8)

you clearly don't have the background to diagnose this problem, please have a much more informed person reply with further instructions

I have been programming for 35 years, I know how these things happen sometimes

thanks very much

Trac:
Username: gilbertoblue

Replying to gilbertoblue:

2. my computer clock is totally correct

Please check your timezone, if you haven't already.

3. of course there is NOT another instance of Tor running

Please check the process list, if you haven't already.

4. i have never had a problem with Tor and an antivirus program

Antivirus programs regularly identify Tor as malicious, because it is sometimes bundled with malware. This can happen due to a signature update. And it can disappear with another signature update.

You wouldn't happen to be running Kapersky? It's been the worst one lately.

you clearly don't have the background to diagnose this problem, please have a much more informed person reply with further instructions

gk is the Tor Browser team lead: https://www.torproject.org/about/corepeople.html.en#GeKo

Try to avoid making technical and social assumptions - they make it harder to get your problem fixed.

assumptions? I have given you the facts. That first image that I included should be enough to roughly diagnose the problem, even beyond the troubleshooting tips

2. time zone is correct
3. no other TOR in task list
4. I found a task called "Antimalware Service Executable". I can't terminate it, even though I am an admin. I don't know what this is, a windows process?. I am definitely NOT running Kapersky

I am very sorry that my experiences with tech support have routinely required me to ask for more experienced personnel, but that is absolutely true. I had no way of knowing who you are, but now I know, so that's all good

I'm not convinced that I am running any anti virus software, but perhaps my response to 4) does indicate such. Not an expert, but it seems possible that TOR should be able to recognize problems from anti virus software, and then specifically indicate this. Without question, TOR should be able to identify the specific point of failure, and this should be logged

Once again, where else are TOR problems logged? Copy to Clipboard does NOTHING. It has to be true that it is all logged to a file as well

thanks once again

Trac:
Username: gilbertoblue

#20904 (moved) #22456 (moved) #23994 (moved) #24619 (moved) #25133 (moved) #25868 (moved)

I have been programming for 35 years, I know how these things happen sometimes Your total burn crash is about Windows, Antivirus, MinGW code.

1. you didn't specifically indicate that I am running any AntiVirus code
2. so you are saying my TOR problems, are REALLY a Windows problem?? I have never had this problem before. I also have never seen the claim before that Windows causes specific TOR problems
3. MinGW code - What is this?

Please answer my question about the location of the file that receives TOR errors. If you can't answer this question, then it seems we are completely lost

thanks for your help

Trac:
Username: gilbertoblue

MinGW code - What is this? https://en.wikipedia.org/wiki/MinGW (I'm random person)

You can look at Event viewer (Applications Log) for system report about failed application.

where is the Event viewer? I've seen it, but it is NOT a control panel item. Looked in System, but didn't see it

there is no evidence that I am using MinGW, I have never even heard of it

thanks again

Trac:
Username: gilbertoblue

I found the Event Viewer, but I don't see any references to TOR

Am I looking in the wrong place?

Trac:
Username: gilbertoblue

I found a task called "Antimalware Service Executable". I can't terminate it, even though I am an admin. I don't know what this is, a windows process?. I am definitely NOT running Kapersky

It's part of Windows Defender.

Firefox using ShellExecuteExW to launch Tor.exe. Windows Defender dislike it?

Replying to gilbertoblue:

I'm not convinced that I am running any anti virus software, but perhaps my response to 4) does indicate such. Not an expert, but it seems possible that TOR should be able to recognize problems from anti virus software, and then specifically indicate this. Without question, TOR should be able to identify the specific point of failure, and this should be logged

Once again, where else are TOR problems logged? Copy to Clipboard does NOTHING. It has to be true that it is all logged to a file as well

Tor Browser does not log to disk by default, for privacy reasons.

I don't know if the error you posted is in Tor Browser or Tor. And the screenshot has disappeared.

If the error is in Tor, you can log to disk by adding a line to torrc-defaults:

Log debug C:\\path\\to\\file.log

1. Copy to Clipboard, to see errors

This does NOT work at all, as mentioned above

2. I was told to add to torrc-defaults, to enable logging

Log debug C:\path\to\file.log (eg. Log debug d:\myLog.log )

This does NOT work at all either

This is really quite stunning that neither technique works to enable logging

Original error:

http://newjazz.net/TOR.png

thanks, if you can

Trac:
Username: gilbertoblue

note, the backslashes I used got deleted

Trac:
Username: gilbertoblue

This does NOT work at all either Try

Log debug file d:\myLog.log

completely pitiful response from your organization

http://newjazz.net/TOR.png

You told me to Copy to Clipboard. As you can see, this is a totally empty possibility

http://newjazz.net/TOR2.png

You told me to add to the TOR opening config file

Log debug file d:\myLog.log

This does NOT create the given file

You have given me nothing but useless advice, I am completely astonished

There is no point in me returning here, what a shame

Trac:
Username: gilbertoblue

Trac:
Status: needs_information to closed
Resolution: N/A to user disappeared

closed

moved to tpo/applications/tor-browser#26141 (closed)