Clean up and improve the user support FAQ text
About the project
- Contact: Roger Dingledine
- Chat: #tor-www on
irc.oftc.net/ #tor-www on matrix - Video room: https://tor.meet.coop/pav-g4m-iys-h7n (kick off meeting on Monday, 06 November at 14 UTC)
- Pad: https://pad.riseup.net/p/improve-support-faqs-hackweek-qwjebqwjqedwqebdj
Participants
- Roger Dingledine
- ebanam
- @gus
- you?
Summary
Tor has a huge variety of FAQ entries on support.torproject.org, copied over from the original FAQ, the abuse FAQ, etc. When we made support.tpo, we only took some of the entries. Then we updated those over the years, but actually we have mostly left them alone -- I imagine it's hard for most individuals to decide to change one of these support entries, because they don't know who needs to buy in, or they worry that somebody else thinks it's perfect the way it is.
Let's look again at the big picture of which entries are useful, which ones are right, and whether there are any missing. The outcome will be a better support site.
Skills
We will need people who know how to technical write, people who know what problems/questions/concerns Tor users encounter, people who know how Tor and Tor Browser work, people who have an interest in Tor comms and framing, and people who know basic html/markup. These don't all have to be the same people! :)