GitLab

When doing support, there are some situation where it would be better to switch to a communication medium with lower latency than email. Having a way to do text based chats with our users sounds like a good idea.

This will be implemented by using an XMPP server allowing anonymous connections from a web interface on one side, and have the support team get accounts.

Users will be given access to chat-based support on an invitation basis. Support assistants will be able to create invitation “tokens” and will give out URLs to users when they need to.

This is part of SponsorO's deliverables.