Introduction to UX Research
Objective: The goal is to create valuable and delightful documentation that quickly onboard users to Anchor’s features. You are actively helping us craft world-class documentation.
Watch this video introduction to card sorting here.
Watch this video introduction to user interview here.
Calendar to schedule user interview
Process:
UX Audit is divided into 3 stages:
First Stage, Card sorting
Card sorting requires 3-5 persons in one session. Preferably there are variations in participants' backgrounds or fields.
User process to Card Sorting
First, choose a day that works for you. Your invite will include a link to Zoom. To find a schedule that works for all participants, a voting platform such as Doodle is recommended!
The session will take place over Zoom, so please go to a location that has a reliable internet connection. The card sorting will take about 20 minutes and includes audio and video.
First Stage, User interview
User interview requires more than 2 persons to interview. Preferably there are variations in participants' backgrounds or fields.
In order to prepare for the right interview questions, [Insert client name] would need to provide 2-3 mission-critical tasks. DocumentWrite will turn these mission-critical tasks into final user interview questions. All parties have to sign off on the questions.
User process to User interview
First, choose a day that works for you. Your invite will include a link to Zoom.
During the interview, sign in to Zoom. After brief introductions, we’ll begin the interview activity. Our team will ask you to complete a task, and you will attempt to complete the task using Anchor’s documentation.
DON’T WORRY about being correct. The process is more important than the right answer. We’ll give you a set amount of time to complete the task and then move on to the next one.
Second Stages Interview analysis, Recommendation
We present you with a sitemap and other recommendations to improve your documentation. All parties have to approve and understand our next steps before moving to the third stage…
Third Stages Implementation
Depending on our agreement, the DocumentWrite team will help you with the implementation or consult your team on how to implement the next steps.