audit @torproject.org emails to see who needs a submission mail account
in #41966 (closed), @gus found a bunch of people bouncing around RT, presumably because they don't have a proper mail configuration.
confirm that's the case, then followup with each user to set have their email setup properly.
here are the users with known issues so far, and what the diagnostic is for each user:
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@boklm (RT ticket, using his own MX, in progress here, no mail password yet) -
@donuts (email setup in progress, see https://gitlab.torproject.org/tpo/tpa/team/-/issues/42012) -
@ebanam (RT ticket, created LDAP account, waiting for user to configure his stuff, see #42016 (closed)) -
@gabi-250 (RT ticket, fixed, see #41966 (comment 3157552)) -
@juga (RT ticket, mail sent from riseup instead of submission server, has LDAP account and mail password, pinged here) -
@nina (RT ticket, fixed, see #41966 (comment 3157513)) -
@onyinyang (RT ticket, fixed, see #41966 (comment 3157521)) -
@zaatar (RT ticket, fixed, confirmed on IRC)
next steps
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audit the above users to see if (a) they have LDAP accounts and (b) what the RT actions are based on (e.g. using riseup webmail, etc) -
look at our aliasesfile to see who does not have a LDAP account (but should), add to the above list or create issues
consider splitting off individual user's account creations in separate tickets.
Edited by anarcat