This partially reverts "TPA-RFC-34: end of office hours", commit
9c4d600a5616025d9b452bc19048959a99ea9997.

Closes: #41882

policy/tpa-rfc-2-support.md

@@ -89,6 +89,30 @@ handled only in confidential tickets.
 [GitLab]: https://gitlab.torproject.org/tpo/tpa/team/
 [direct link to a new ticket form]: https://gitlab.torproject.org/tpo/tpa/team/-/issues/new
 
+### Real-time support: office hours
+
+Once a week, there's a 2 hours time slot when TPA work together in a
+videoconferencing platform (currently [Big Blue Button](howto/conference), room
+<https://tor.meet.coop/ana-ycw-rfj-k8j>). Team members are
+*encouraged* (but don't *have* to) join to work together.
+
+The space can be used for problems that cannot be easily worded, more
+controversial discussions that could just use a phone call to clear
+the air, audio tests, or just to hang out with the crew or say hi.
+
+Some office hours might be reserved to some topics, for example "let's
+all test your audio!" If you have a particularly complex issue in a
+ticket, TPA might ask you to join the office hours for a debugging
+session as well.
+
+The time slot is on Wednesday, 2 hours starting at 14:00 UTC,
+equivalent to 06:00 US/Pacific, 11:00 America/Sao_Paulo, 09:00
+US/Eastern, 15:00 Europe/Amsterdam during normal hours. UTC is the
+reference time here, so local time *will* change according to daylight
+savings.
+
+This is the two hours before the all hands, essentially.
+
 ### Private question and fallback: email
 
 If you want to discuss a sensitive matter that requires privacy or are