| ... | ... | @@ -86,26 +86,6 @@ handled only in confidential tickets. |
|
|
|
[GitLab]: https://gitlab.torproject.org/tpo/tpa/team/
|
|
|
|
[direct link to a new ticket form]: https://gitlab.torproject.org/tpo/tpa/team/-/issues/new
|
|
|
|
|
|
|
|
### Real-time support: office hours
|
|
|
|
|
|
|
|
Once a week, sysadmins try to have a full work day where an admin is
|
|
|
|
available to answer questions in realtime, in our video-conferencing
|
|
|
|
platform (currently [Big Blue Button](howto/conference)). The space can be used for
|
|
|
|
problems that cannot be easily worded, more controversial discussions
|
|
|
|
that could just use a phone call to clear the air, audio tests, or
|
|
|
|
just to hang out with the crew or say hi.
|
|
|
|
|
|
|
|
Some office hours might be reserved to some topics, for example "let's
|
|
|
|
all test your audio!" If you have a particularly complex issue in a
|
|
|
|
ticket, TPA might ask you to join the office hours for a debugging
|
|
|
|
session as well.
|
|
|
|
|
|
|
|
Typically, office hours are held during business hours of the staff
|
|
|
|
available, which is currently the America/Eastern timezone, between
|
|
|
|
about 9:00 to 16:00. The schedule might change without this policy
|
|
|
|
being updated. The schedule and the location of the BBB room are
|
|
|
|
available in the topic of the IRC channel (above).
|
|
|
|
|
|
|
|
### Private question and fallback: email
|
|
|
|
|
|
|
|
If you want to discuss a sensitive matter that requires privacy or are
|
| ... | ... | |
