... | @@ -14,7 +14,7 @@ support levels. |
... | @@ -14,7 +14,7 @@ support levels. |
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It is important to define how users get help from, what is an
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It is important to define how users get help from, what is an
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emergency for, and what is supported by the sysadmin team (AKA
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emergency for, and what is supported by the sysadmin team (AKA
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"TPA"). So far, only the former has been defined, rather informally,
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"TPA"). So far, only the former has been defined, rather informally,
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but has yet to be collectively agreed withing the larger team.
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but has yet to be collectively agreed within the larger team.
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This proposal aims to document the current situation and propose new
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This proposal aims to document the current situation and propose new
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support levels and a support policy that will provide clear guidelines
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support levels and a support policy that will provide clear guidelines
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