start filling in template (SLA)

service/jenkins.md

@@ -3,12 +3,6 @@ websites and run tests from the [legacy git infrastructure](howto/git).
 
 [[_TOC_]]
 
-<!-- note: this template was designed based on multiple sources: -->
-<!-- https://www.divio.com/blog/documentation/ -->
-<!-- http://opsreportcard.com/section/9-->
-<!-- http://opsreportcard.com/section/11 -->
-<!-- comments like this one should be removed on instanciation -->
-
 # Tutorial
 
 <!-- simple, brainless step-by-step instructions requiring little or -->
@@ -36,7 +30,10 @@ websites and run tests from the [legacy git infrastructure](howto/git).
 <!-- how to setup the service from scratch -->
 
 ## SLA
-<!-- this describes an acceptable level of service for this service -->
+
+Jenkins is currently "low availability": it doesn't have any
+redundancy in the way it is deployed, and jobs are typically slow to
+run.
 
 ## Design
 <!-- how this is built -->