add a new section on how to get help

tsa.creole

@@ -8,7 +8,7 @@ It has mostly documentation mainly targeted for the team members, but
 may also have useful information for people with torproject.org
 accounts.
 
-To contact us, mail [[torproject-admin@torproject.org|mailto:torproject-admin@torproject.org]].
+To contact us, see, [[doc/how-to-get-help]].
 
 For a list of services and which servers they run on check
 [[ud-ldap|https://db.torproject.org/machines.cgi]].

tsa/doc/how-to-get-help.mdwn

+How to get help
+===============
+
+Quick question: IRC
+-------------------
+
+If you have "just a quick question" or some quick thing we can help
+you with, ask us on IRC: you can find us in `#tpo-admin` on
+`irc.oftc.net` and in other tor channels.
+
+It's possible we ask you to create a ticket if we're in a pinch. It's
+also a good way to bring your attention to some emergency or ticket
+that was filed elsewhere.
+
+Bug reports, feature requests and others: Trac
+----------------------------------------------
+
+Most requests and questions should go into [Trac](https://trac.torproject.org) ([direct link to
+a new ticket form](https://trac.torproject.org/projects/tor/newticket). Try to find the right component, but when in
+doubt, pick [Internal Services/Tor Sysadmin Team](https://trac.torproject.org/projects/tor/newticket?component=Internal+Services%2FTor+Sysadmin+Team).
+
+Private question and fallback: email
+------------------------------------
+
+If you want to discuss a sensitive matter that requires privacy or are
+unsure how to reach us, you can always write to us by email, at
+[torproject-admin@torproject.org](mailto:torproject-admin@torproject.org).