TPA-RFC-34: end of office hours

policy.md

@@ -21,7 +21,6 @@ and add it to the above list.
  * [TPA-RFC-31: outsource email services](policy/tpa-rfc-31-outsource-email)
  * [TPA-RFC-32: Nextcloud root-level shared folders migration](policy/tpa-rfc-32-nextcloud-root-level-folders-migration)
  * [TPA-RFC-33: Monitoring](policy/tpa-rfc-33-monitoring)
- * [TPA-RFC-34: End of office hours](policy/tpa-rfc-34-office-hours-ends)
 
 ## Proposed
 
@@ -46,6 +45,7 @@ and add it to the above list.
  * [TPA-RFC-27: Python 2 end of life](policy/tpa-rfc-27-python2-eol)
  * [TPA-RFC-29: Lektor SCSS Plugin](policy/tpa-rfc-29-lektor-scss-plugin)
  * [TPA-RFC-30: Changing how lego plugins are used](policy/tpa-rfc-30-change-lego-plugins)
+ * [TPA-RFC-34: End of office hours](policy/tpa-rfc-34-office-hours-ends)
 
 ## Rejected
 

policy/tpa-rfc-2-support.md

@@ -86,26 +86,6 @@ handled only in confidential tickets.
 [GitLab]: https://gitlab.torproject.org/tpo/tpa/team/
 [direct link to a new ticket form]: https://gitlab.torproject.org/tpo/tpa/team/-/issues/new
 
-### Real-time support: office hours
-
-Once a week, sysadmins try to have a full work day where an admin is
-available to answer questions in realtime, in our video-conferencing
-platform (currently [Big Blue Button](howto/conference)). The space can be used for
-problems that cannot be easily worded, more controversial discussions
-that could just use a phone call to clear the air, audio tests, or
-just to hang out with the crew or say hi.
-
-Some office hours might be reserved to some topics, for example "let's
-all test your audio!" If you have a particularly complex issue in a
-ticket, TPA might ask you to join the office hours for a debugging
-session as well.
-
-Typically, office hours are held during business hours of the staff
-available, which is currently the America/Eastern timezone, between
-about 9:00 to 16:00. The schedule might change without this policy
-being updated. The schedule and the location of the BBB room are
-available in the topic of the IRC channel (above).
-
 ### Private question and fallback: email
 
 If you want to discuss a sensitive matter that requires privacy or are

policy/tpa-rfc-34-office-hours-ends.md

+---
+title: TPA-RFC-34: End of TPA office hours
+---
+
+[[_TOC_]]
+
+Summary: office hours have already ended, this note makes it official.
+
+# Background
+
+In September 2021, we established "office hours" as part of
+[TPA-RFC-12][], to formalize the practice of occupying a Big Blue
+Button (BBB) room every Monday. The goal was to help people with small
+things or resolve more complex issues but also to create a more
+sympathetic space than the coldness of space offered by IRC and issue
+trackers.
+
+This practice didn't last long, however. As early at December 2021, we
+noted that we didn't really have time to tend to the office hours and
+have basically given up on the practice.
+
+# Proposal
+
+We formalize the end of TPA office hours. Concretely, this means
+removing the "Office hours" section from [TPA-RFC-2][].
+
+It was a nice experiment, and it would be great if we would have
+actually time to do it, but we don't. For example, the first half of
+my Monday is typically spent answering emails, various requests, and
+dealing with emergencies. The afternoon we have a check-in, and by the
+time I think of the office hours, it's already too late to do anything
+meaningful.
+
+Instead, we encourage our staff to pick up the phone and just call
+each other if they need to carry information or a conversation that
+doesn't happen so well over other medium. This extends to all folks in
+tor-internal that need our help. The "office hours" room will remain
+in BBB (<https://tor.meet.coop/ana-ycw-rfj-k8j>) but will be used on a
+need-to basis.
+
+# Approval
+
+This is assumed to be approved by TPA already, since, effectively, no
+one has been doing office hours for months already.
+
+# Deadline
+
+This proposal is already adopted.
+
+# Status
+
+This proposal is currently in the `standard` state.
+
+# References
+
+ * [TPA-RFC-2][]
+ * [TPA-RFC-12][]
+
+[TPA-RFC-2]: https://gitlab.torproject.org/tpo/tpa/team/-/wikis/policy/tpa-rfc-2-support
+[TPA-RFC-12]: https://gitlab.torproject.org/tpo/tpa/team/-/wikis/policy/tpa-rfc-12-triage-and-office-hours