Add admins page

tsa.creole

@@ -8,7 +8,7 @@ It has mostly documentation mainly targeted for the team members, but
 may also have useful information for people with torproject.org
 accounts.
 
-To contact us, mail torproject-admin@torproject.org.
+To contact us, mail [[torproject-admin@torproject.org|mailto:torproject-admin@torproject.org]].
 
 For a list of services and which servers they run on check
 [[ud-ldap|https://db.torproject.org/machines.cgi]].
@@ -26,6 +26,7 @@ For a list of services and which servers they run on check
 * [[ssh jump host|doc/ssh-jump-host]]
 * [[writing to www, extra, dist, cdn, and other websites|doc/static-sites]]
 * [[when using extra.tpo|doc/extra]]
+* [[sys admin and service admin tasks|doc/admins]]
 
 == other, non TSA stuff
 

tsa/doc/admins.creole

+= torproject.org Admins =
+
+The admin team at the Tor project maintains our infrastructure and services.
+
+Within the admin team we have sysadmins and services admins. Distinction within
+the two is somewhat blurry, yet the rule of thumb is that our sysadmins do not
+maintain every service that we offer. Rather, they maintain the underlying computers
+ -- make sure they get package updates, make sure they stay on the network, etc.
+
+Then it's up to the service admins to keep their services (onionoo, atlas, blog, etc) working as intended.
+
+For example, "the blog is returning 503 errors" is a service admin thing, i.e. the
+blog service is experiencing a problem. Instead, "the blog doesn't ping" is a sysadmin thing.
+I.e. the machine running the blog service has an issue.
+
+Other tasks that the sysadmins take on are along the line of "I need this deb
+installed" and "there's a firewall rule blocking my packets to that other Tor
+machine" and "I need this userid added to that group".
+
+The service admins instead are responsible of things like "the donation machine
+is not handling credit cards correctly", "a video on media.torproject.org is
+returning 403 because its permissions are set wrong", and "the check.tp.o
+webserver crashed".
+
+A list of user facing services and their maintainers can be found at our
+[[infrastructure wiki|https://trac.torproject.org/projects/tor/wiki/org/operations/Infrastructure]].
+
+A list of development machines can be found [[here|https://db.torproject.org/machines.cgi]]