the nginx queries were just crashing now because there are no more
nginx server. i am not sure why it worked last time...

The support page is the go-to page for the "how to get help" question,
which previously was hidden inside the TPA-RFC-2 standard.

This basically copies that part of the TPA-RFC-2 policy, but could
eventually diverge without needing to update the policy, for informal
stuff.

I started working on this page while trying to address
#40382 ("document the triage process"), but I'm not
actually sure triage documentation should go there, as this page feels
more targeted at users, and only users.

howto/incident-response.md would seem like a better space for this.

Also, this is a toplevel page because it's more important than
everything else, so it warrants its own special space.

This was discussed during today's checkin and mostly changed to
accomodate people on the west coast, especially now that we don't have
people on the team in Europe checking in on a regular basis during meetings.

This was necessary to figure out a crash related to the apache
exporter not sending any metrics anymore.

another attempt at fixing perf issues

try to diagnose what is taking so long