Some pages have so little documentation that the service template
would basically be empty

Looks better in emacs outline

They were called "lists" and "milestones" before. We don't use "list"
because we use the word "list" to list the queues in the
documentation, so it would be confusing. That might be a bad idea.

Without it, the "Open" queue has a lot of junk and new tickets get
lost in the noise. By moving most of that junk in the Icebox queue,
new tickets immediately pop up in the Open queue and can be properly triaged.

Those are necessarily out of date and not really useful in an overview.