Donor FAQ bugs/suggestions RE: bank transfer
From this ticket:
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Dear torproject team,
I want to donate using eu bank transfer. I looked at your FAQ and found some "bugs" that make this harder. Therefore I want to suggest some improvements to the faq, to make donating easier. I hope this way you might get more donations to make tor even better.
TLDR: Proposals:
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Fix the link "EU Bank Transfer" in https://donate.torproject.org/donor-faq section 3 so that it points the user to the IBAN directly
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Add clearer wording that the listed IBAN is the one to use for donations.
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Besides the IBAN tell the donors which reference to use in the bank transfer (or make clear that the reference does not matter if none is needed)
Details: Motivation/My experience with the faq site: I visited your donation side https://donate.torproject.org because I wanted to donate with eu bank transfer. I found your faq and the section "3. How else can I donate to the Tor Project?". But clicking in "EU Bank Transfer" only brings me to the top of the page. (The link is https://donate.torproject.org/donor-faq/#eu-bank-transfer, the anchor seems to be broken).
So it is quite hard to find the correct way to donate. After reading the whole faq I found section "15. Is my donation tax-deductible?" which mentions the Renewable Freedom Foundation and a IBAN. But the wording is not really clear: It talks about tax-deductible donations, but does not say "this is the IBAN to use for donations to us". Additionally it confused me that there is no Reference given that should be used, like "donation torproject", which I would expect here to be needed so the Renewable Freedom Foundation can find out to whom I want to donate.
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Assigning this to @smith for now; as mentioned in the ticket, these suggestions are probably wise to implement now, and also to keep in mind as we establish Open Collective as our fiscal sponsor in Europe.