New email address for support requests

The Tor support system is up and running (legacy/trac#4068 (closed)), so we should update the website. The new email address for support requests is help@rt.torproject.org (or help-fa@torproject.org for emails in Farsi).

added component::webpages/website in Legacy / Trac owner::runa in Legacy / Trac priority::medium in Legacy / Trac resolution::fixed in Legacy / Trac status::closed in Legacy / Trac type::enhancement in Legacy / Trac labels

I updated docs/en/short-user-manual.wml and about/en/contact.wml. I didn't remove the community-support address on the contact.wml page. What are we going to do with it? I say we drop it completely, but I'll wait for other people to comment before closing this ticket.

The plan was community-support@ was free, volunteer, best effort support. help@ was for paid support with timelines for responses. community-support was going to exist for all the reasons it does now. help@ was never going to replace community-support.

I'm still not clear that RT is what we want. In this current situation, we're going to point the world at RT, maybe find we like or hate RT, and then have to migrate everything again to some new system, new addresses, and discover love/hate all over again.

In my opinion, we should not tell the world about RT at all, until we can think through how this is all going to work.

I think we should scrap help-fa and just point the world at help for now.

Replying to phobos:

I think we should scrap help-fa and just point the world at help for now.

Ok, let's do that.

We should announce to community-support that the list is going away, and rt is the new cool hangout. Should we pick a date to kill community-support?

How about we kill community-support@lists.torproject.org on Jan 1, 2012. We can point community-support@torproject.org at help@rt.torproject.org to catch the various places that have the address.

Replying to phobos:

How about we kill community-support@lists.torproject.org on Jan 1, 2012. We can point community-support@torproject.org at help@rt.torproject.org to catch the various places that have the address.

Sounds good.

done, removed.

Trac:
Resolution: N/A to fixed
Status: new to closed

When our servers are back up; update the website so that it no longer points users at community-support@lists.tpo.

Trac:
Status: closed to reopened
Resolution: fixed to N/A

Trac:
Status: reopened to assigned
Owner: phobos to runa

Done, updated faq.wml.

Trac:
Status: assigned to closed
Resolution: N/A to fixed

closed

mentioned in issue legacy/trac#4396 (moved)

moved from legacy/trac#4395 (moved)

added Feature label and removed 1 deleted label

removed 1 deleted label