Create a proposal and process to deal with emergencies
From time to time we hit emergencies which lead those of us affected by the, to drop their regular work and somehow try to cope with the current situation. It would be useful to have a proactive approach with a set of guidelines and rules to deal with that. That could be specified in a policy which would include as well some thoughts about what counts as an emergency, who is responsible for dealing with them (or a process of how to determine who is managing the emergency) etc.