120 Stripe / PayPal transactions missing from CiviCRM, 30 January - 5 February 2024
Between 30 January and 5 February, I was able to identify (by comparing transaction records) 120 transactions totaling $2,085 that remained un-recorded in CiviCRM. The money came to Tor, but the records of the transactions did not.
In time I was able to find all the transactions and import dummy versions of them to CiviCRM, so our books will balance. But we still should figure out what happened, and whether we should take steps to prevent it.
I kept pretty detailed records of how I proceeded, along with all the data dumped from Stripe and PayPal, in a NextCloud folder - but I don't imagine this will be very easy to interpret if you're not me. So the way forward is probably for me to do a little show and tell with TPA, in order to enable you to figure out what went haywire for the week in question.